Chuck E. Cheese
🍽️ Restaurants · Dover
total experiences
replied on google
Most reported issues
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Experiences
misleading membership cancellation terms and poor customer service
The business was closed during scheduled sensory hours without prior notice.
Broken arcade games and poor food service communication
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Kiosk malfunction caused loss of money with inadequate staff resolution
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Staff failed to follow allergy protocols and dismissed safety concerns.
Manager displayed rude behavior and poor attitude toward customers.
Unsanitary food and facilities with poor staff service during a party.
Business reply on Google
Only 1 star? Please click here let our Guest Relations know how we can work with our Dover team to make it a 5-star experience next time: http://bit.ly/2iZjLaT – Chuck E. Cheese’s
Staff displayed poor attitude and food items were spoiled and watery.
Business reply on Google
We are sorry this happened and understand that it is frustrating. Please click here to give us more details so we can share this with our corporate office, and they will work with our Dover team to make things right: http://bit.ly/2iZjLaT - Chuck E. Cheese
Poor party hosting, low food quality, and broken arcade games.
Business reply on Google
We're sorry to hear this, Mary. We try our best to make sure that our visitors have a great time with us especially during birthday parties, but there's always room for improvement! We'll check in with our Dover team and make sure that we're up to the highest standards. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
Staff made inappropriate comments to a toddler and served burnt food.
Business reply on Google
This is concerning to hear, Sherita. We take this feedback seriously and will look into it immediately. Please send us details at GuestRelations@cecentertainment.com or call 1-888-778-7193. - Chuck E. Cheese
Staff failed to answer phones and provided poor quality food.
Business reply on Google
We hate to let down fans like you, Helen. You should always be able to rely on us for awesome snacks and excellent service. We'll let our Dover team know about your experience so that we can fix these issues right away. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
Staff were inattentive and failed to greet or assist customers.
Business reply on Google
Hi, we're sorry to hear this. Our team should always be ready to provide you with the excellent service that you deserve. We'll be sure to share your feedback with our Dover team. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
Long wait times and poor service regarding a food order.
Business reply on Google
We're sorry your birthday party experience didn't live up to expectations, Danielle. We always expect our team to deliver the quality customer experience that we're known for. We're sorry we fell short during your last visit. Please feel free to reach out to us at http://bit.ly/37urJ5O. - Chuck E. Cheese
Business closed earlier than the hours listed on their website.
Business reply on Google
Thanks for the review, Entreo. Our team should always be ready to provide you with the stellar service that you deserve. We'll be sure to share your feedback with our Dover team. We don't want to let down a fan, please click here to let our Guest Relations know how we can turn things around: http://bit.ly/37urJ5O. Thanks for the feedback! - Chuck E. Cheese
poor customer service and lack of food preparation staff
Business reply on Google
lou , thank you for visiting and sharing this with us. We are sorry for your experience. Please click here to give us more details so we can share this with our customer service, and our local team and make things right: http://bit.ly/2iZjLaT Chuck E. Cheese's
Unsupervised children and unresponsive staff regarding broken machines and facility…
Staff failed to verify gift card balance and practiced unsanitary food handling.
Business reply on Google
C M, thank you for visiting Dover Chuck E. Cheese's and leaving a rating. Please let us know how we can make it a 5 star experience next time: https://www.chuckecheese.com/CONTACT-US – Chuck E. Cheese’s
Unclean tables, broken games, and significant delays in food preparation.
Business reply on Google
James Harrison, thank you for visiting and sharing this with us. We are sorry for your experience. Please click here to give us more details so we can share this with our customer service, and Dover team and make things right: https://www.chuckecheese.com/CONTACT-US –Chuck E. Cheese’s
General manager provided rude and dismissive customer service regarding table seating.
Poor service, overcrowded facility, and low quality food and prizes.