Chuck E. Cheese
🍽️ Restaurants · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Business was closed during posted operating hours
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Significant delays in food service and technical issues during payment processing.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Additional fees for playground access and small pizza portion sizes.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Staff member discriminated against child based on skin color.
multiple arcade games were broken and non-functional
Business reply on Google
We are so sorry some of the games at our Honolulu location were not working. When a game is on the fritz, we try to fix ‘em ASAP. Please share this and any other details with our Guest Relations team so we can work with our Honolulu team to give you a 5-star gaming experience! http://bit.ly/2iZjLaT - Chuck E. Cheese
Staff member displayed rude behavior and poor customer service.
Business reply on Google
We hate to let you down, Joe. We're glad that we're providing a clean environment and good food, but friendly service should always be part of your experience. We'll be sure to share your feedback with our Honolulu team. Please feel free to reach out to us at https://bit.ly/3IilBNg. - Chuck E. Cheese
Employee used discriminatory language toward a child
Staff member provided poor and impatient customer service.
Business reply on Google
Hi, we're sorry to hear about your experience! We strive to provide the best service possible to all our guests. We'll make sure to pass along your feedback to our Honolulu team to ensure that everyone receives the joy-filled experience they deserve. If you’d like to discuss this further, please click here to give our guest relations team more details: https://bit.ly/3IilBNg - Chuck E. Cheese
Manager engaged in racist harassment toward customers
Staff member was rude and acted in a discriminatory manner.
Business reply on Google
This is concerning to hear, Andrea. Discrimination of any kind is not tolerated at Chuck E. Cheese. Please send us details at GuestRelations@cecentertainment.com or call 1-888-778-7193 so that we can look into this further. - Chuck E. Cheese
Staff member made a racial remark during a phone conversation.
Business reply on Google
Thank you for bringing this to our attention, Goon. Discrimination of any kind is not tolerated at Chuck E. Cheese. Please send us details at GuestRelations@cecentertainment.com or call 1-888-778-7193 so that we can look into this further. - Chuck E. Cheese
Staff provided poor service and made racist remarks regarding contaminated food.
Business reply on Google
Thank you for bringing this to our attention, Eric. Discrimination of any kind is not tolerated at Chuck E. Cheese. Please send us details at GuestRelations@cecentertainment.com or call 1-888-778-7193 so that we can look into this further. - Chuck E. Cheese
Games were non-functional and staff failed to communicate status updates.
Business reply on Google
Thanks for the feedback, Deanna. Fun times should always come with perfectly working games and great customer service. We're checking in with our team and making sure we are up to the highest standards. If you'd like to share any other details with our Guest Relations team, click this link: https://bit.ly/3IilBNg. - Chuck E. Cheese
The facility had a foul odor and unsatisfactory salad bar pricing.
The facility was dirty and several arcade games were malfunctioning.
Business reply on Google
Young Oh, thank you for visiting Honolulu Chuck E. Cheese's and leaving a rating. Please let us know how we can make it a 5-star experience next time: https://www.chuckecheese.com/CONTACT-US – Chuck E. Cheese’s
Inadequate security protocols for child safety at exit.
Overcrowded environment with reports of theft and aggressive behavior