Chuck E. Cheese
🍽️ Restaurants · La Crosse
total experiences
replied on google
Most reported issues
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Experiences
High prices and unexpected additional charges for play areas.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
The facility is unclean and several arcade machines are non-functional.
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Staff handled food with bare hands leaving fingerprints on the pizza.
The facility is unsanitary and many arcade games are broken.
Customer unable to reach staff after long hold and disconnected call.
staff were unavailable to assist customers at the redemption counter
Business reply on Google
We are bummed to hear your experience wasn’t what you had hoped for! We’d like to let our Guest Relations team know about your experience. Please click here to share this and any other details: http://bit.ly/2iZjLaT -Chuck E. Cheese
Long wait times, missing food orders, and failed security protocols.
Business reply on Google
We are sorry this happened and understand that it is frustrating. Please click here to give us more details so we can share this with our corporate office, and they will work with our La Crosse team to make things right: http://bit.ly/2iZjLaT - Chuck E. Cheese
Cook handled food without washing hands after blowing his nose.
Business reply on Google
Thank you for bringing this to our attention, Edward. We take this feedback seriously and will look into it immediately. Please send us details at GuestRelations@cecentertainment.com or call 1-888-778-7193. - Chuck E. Cheese
staff provided poor service and gave unsolicited parenting advice
Business reply on Google
Thank you for your review. We always expect our team to deliver the quality customer experience that we're known for. We're sorry we fell short during your last visit. Please share this and any additional details of your experience by filling out the form at http://bit.ly/37urJ5O. This will allow us to better address the service issue with our local team. - Chuck E. Cheese
Lack of security monitoring and incompetent staff caused loss of points.
Increased pricing and reduced value for family visits
The business charged the customer twice and refused a refund.
Games are expensive and offer poor ticket rewards and low-quality prizes.
Business reply on Google
Heriberto Salmeron, thank you for visiting and sharing this with us, we are sorry for your experience. Please click here to give us more details so we can share this with our LaCrosse team and make things right: https://www.chuckecheese.com/CONTACT-US –Chuck E. Cheese’s