Cinemark Altoona and XD
🎬 Entertainment · Altoona
total experiences
replied on google
Most reported issues
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Experiences
Manager mistreated a disabled employee in front of customers.
Theater failed to provide adequate compensation for interrupted movie screening.
Business reply on Google
Hello Johnny, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The theater was dirty and cleaned shortly before the movie started.
Business reply on Google
Hello Xero, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Presence of fruit flies in the theater auditorium
Business reply on Google
This is concerning to hear, Azra. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater temperature was uncomfortably cold due to excessive air conditioning.
Business reply on Google
Hello Angi, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
The theater temperature was uncomfortably cold during the movie.
Business reply on Google
Hello Billie, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
unprofessional management behavior toward staff and slow service
Staff refused entry to a ticketed customer despite meeting age requirements.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Conner. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff member displayed rude attitude during ID verification process.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Jaedyn. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff refused entry to movie despite legal guardianship documentation claims.
Business reply on Google
Hello Aironny, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Staff refused entry to minor without legal guardianship documentation
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
the theater has insect infestations and dirty, damaged seating
Business reply on Google
Hi Kris, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Disruptive patrons and lack of management intervention during the movie
Business reply on Google
Thank you for your feedback, Vonda. We always want to be your go-to movie theatre and we're disappointed to hear about the issues you have encountered during your visit. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can assist you further.
unsupervised minors caused disruptions and management failed to address the issue
Business reply on Google
Thank you for your feedback, Jeremy. We always want to be your go-to movie theatre and we're disappointed to hear about the issues you have encountered during your visit. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can assist you further.
broken theater seats and poor facility cleanliness
Business reply on Google
Hello Kyle, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
The theater was not cleaned and smelled of rotting food.
Business reply on Google
Thanks for your feedback, Annie. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Disruptive patrons and lack of staff presence during the movie
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Aislinn. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Poor food quality, long delays, and unprofessional staff behavior.
Business reply on Google
Thanks for your feedback, Krysten. We're sorry to hear you didn't have the best experience during your last visit. Your satisfaction is our priority, so we want to make sure we're providing excellent service, and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
unprofessional staff, poor security, and lack of restroom soap
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Allen. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Rude staff, gift card rejection, and high concession prices.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Abby. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.