Cinemark Broken Arrow
🎬 Entertainment · Broken Arrow
total experiences
replied on google
Most reported issues
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Experiences
Staff member directed family to a different line based on race.
Business reply on Google
We are sorry to hear this, Breiaunna. We do not condone this type of behavior and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
uncomfortable seating and poor quality food service at the cinema
Business reply on Google
Hi Jordan, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service and serving hot, fresh snacks are our top priorities here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Uncomfortable seating and significant delay in movie start time.
Business reply on Google
Thanks for your feedback, Matthew. We aim to provide a well-maintained theatre and a seamless viewing experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
staff denied entry to movie despite customer having valid identification
Business reply on Google
Hi, thank you for bringing this to our attention. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
The movie plot was confusing and lacked a coherent theme.
Ticket taker was rude and inconsistently enforced entry requirements
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Shannon. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Concession prices are high and free drink refills are not provided.
Business reply on Google
Thank you for your feedback, Joe. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Customer reported bed bug bites and unsanitary seating conditions.
Business reply on Google
Hello Arghya, we're sorry to hear you had this experience. We aim to provide the best service possible, and our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
theater seats were dirty and infested with ants
Business reply on Google
Thanks for your feedback, Chris. Your comfort is our priority, so we want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience. We're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
uncomfortable seating and presence of ants in the cinema
Business reply on Google
Thanks for your feedback, Landon. Your comfort is our priority, so we want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience. We're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Broken theater seats and an ant infestation in the auditorium.
Business reply on Google
Thanks for your feedback, Becky. Your comfort is our priority, so we want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience. We're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
High prices, no refills, and poor facility cleanliness.
The theater was unsanitary with dirty floors, restrooms, and broken seats.
dirty restrooms, broken seats, and lack of theater supervision
The theater had a foul odor and uncomfortable seating.
Cash was missing from a wallet recovered from lost and found
Poor seating ergonomics and lack of lobby cleanliness.