Cinemark Western Hills 14
🎬 Entertainment · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
The theater is dirty and the seats are in poor condition.
Business reply on Google
Hello Noah, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
The movie theater had a bedbug infestation.
Business reply on Google
Hi Drew, we are sorry to hear this. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Theater cancelled screenings without notifying customers and staff were unprofessional.
Business reply on Google
Hi Gabriel, we're sorry to hear that your experience was less than stellar. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can address the situation directly.
Damaged theater seating and malfunctioning mobile app and wifi services.
Business reply on Google
We are sorry to hear about your disappointment, Kelly. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The movie theater bathrooms are consistently not clean.
Business reply on Google
Hi Rylee, glad you had a positive interaction with our team, but we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Staff failed to address disruptive behavior from a group of teenagers.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Katie. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Staff allowed a patron carrying hunting knives into the theater.
Business reply on Google
Hi Jinky, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Foreign objects found in popcorn served at the theater.
Business reply on Google
Hi Katey, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
excessively loud movie volume caused physical discomfort and early departure
Business reply on Google
Hello Michael, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Staff member was rude and management failed to address the complaint.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Corrina. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
customers experienced severe stomach pain after consuming expired snacks
Business reply on Google
Hi Namissa, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Employee handled food after coughing into hands without washing.
Business reply on Google
Hi, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Broken recliners, high temperatures, filthy facilities, and lack of security.
Business reply on Google
Hello Shelley, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Broken equipment, filthy facility, and high temperatures inside the theater.
Business reply on Google
Hi Cash, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service, maintaining our theatre in tip-top condition, and serving hot, fresh snacks are our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Staff refused entry due to lack of physical photo identification.
Business reply on Google
Thank you for bringing this to our attention, Tyler. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
The theater lacks festive decorations and requires facility renovations.
Business reply on Google
Thank you for your feedback, Tonya. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Staff denied entry to minors and refused to issue ticket refunds
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, JoAnna. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Manager refused to provide a refund or rain check for tickets.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Zachary. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
unavailable concessions and poor staff management of theater seating