Cinemark Bistro Lake Charles
🎬 Entertainment · Lake Charles
total experiences
replied on google
Most reported issues
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Experiences
The ordered pizza was never delivered and no refund was provided.
Business reply on Google
Hello Haruka, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The website allows ticket purchases for the incorrect theater location.
Concession staff were unprofessional and the bar was closed.
Business reply on Google
We're very sorry to hear that you didn't have the best experience, Scarlett. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
bar operating hours are inconsistent and staff are uninformed
Business reply on Google
Hi Laycia, we're sorry to hear that our bar's hours caused an inconvenience during your movie experience. We will share your feedback with our team as we continually strive to enhance our services. In the meantime, please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Poor customer service, unprofessional staff, and unclean theater conditions.
Business reply on Google
Hi Debra, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service and maintaining our theatre in tip-top condition are our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
staff failed to address a disruptive patron using flash photography
excessive identification checks caused entry issues for pre-purchased tickets
Business reply on Google
Thank you for bringing this to our attention. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Manager refused entry due to unacceptable form of identification
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Santana. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
The theater air conditioning was turned off, making the room hot.
Business reply on Google
Hello Jasmine, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Assistant manager was rude and threw a popcorn bag at customer.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Kortlyn. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The food quality is poor and the manager was rude.
Business reply on Google
Thanks for your feedback, Monika. We're sorry to hear you didn't have the best experience during your last visit. Your satisfaction is our priority, so we want to make sure we're providing excellent service, and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
The theater is dirty with broken seats and poor management.
Business reply on Google
Hi Jamie, we're sorry to hear you didn't have the best experience during your last visit. We want to make sure we're providing you with a well-maintained theatre and consistently excellent service. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
staff refused to replace stale popcorn purchased at the concession stand
Business reply on Google
Hi Deborah, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
cockroach found crawling on customer in theater
staff failed to disclose product unavailability before processing payment
Staff members are unprofessional and unable to answer customer questions.
staff failed to process food orders and initially refused resolution
Restrooms are dirty and food quality is poor.
Staff provided incorrect tickets and exhibited rude, discriminatory behavior toward…