Cinemark Century South Point 16 and XD
🎬 Entertainment · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
The popcorn served was stale and staff refused to replace it.
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff member refused entry due to outside food policy
Business reply on Google
Thank you for your feedback. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
The theater does not have recliner chairs as expected.
Business reply on Google
We are sorry to hear about your disappointment, Martin. We always strive for excellence and we would love to make this right. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Manager failed to inform customers of service closure until closing time.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, April. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Technical failures prevented electronic payments and food service availability.
Business reply on Google
Hi, thank you for bringing this to our attention. We want to make sure all machines are operational. We'll share your feedback with our Las Vegas team to make sure we fix this moving forward. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Personal property stolen from theater cup holder
Business reply on Google
Hi Alex, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater sound system lacked bass and audio quality.
Business reply on Google
We are sorry to hear about your disappointment, Matthew. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Unprofessional manager provided poor customer service regarding theater policy.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Amber. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff refused entry with outside food and displayed unprofessional management behavior.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, H B. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The theater seating area was not cleaned before the movie started.
Business reply on Google
Hello Honey, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
staff failed to address a customer complaint regarding a movie hopper
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Ashton. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Manager refused to provide a bag for a popcorn purchase.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Verneice. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Theater refused to accept fifty dollar bill for payment
Business reply on Google
Thank you for your feedback, Drew. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Inconsistent enforcement of outside food policy at theater
Business reply on Google
Thank you for your feedback, David. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your experience and improve.
Concession process is confusing and staff were rude and unhelpful.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Kel. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The theater lacked popcorn inventory and charged full price for small portions.
Lack of signage makes the theater difficult to locate.
Business reply on Google
Thank you for your feedback, Brian. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
The theater was not cleaned and seats were uncomfortable and broken.
Long wait times and removal of refill services at concession stand.
Staff and management failed to address a disruptive patron in the theater.