Cinemark Preston Crossings 16 and XD
🎬 Entertainment · Louisville
total experiences
replied on google
Most reported issues
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Experiences
Theater seats caused grease stains on customer clothing.
Business reply on Google
Hello Kyra, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
The theater screen was dirty and there were disruptive moviegoers.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Bobby. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about these issues. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
a mouse was running across the customer's feet in the theater
Business reply on Google
This is concerning to hear, Raymond. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The movie theater was kept at an uncomfortably cold temperature.
Business reply on Google
Hello Sandi, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
The theater temperature is set too high for comfort.
Business reply on Google
Hello Noah, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
staff refused to fill the popcorn bucket as advertised
Business reply on Google
Hi, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The theater was cold and the popcorn had a bad smell.
Business reply on Google
Hi Melanie, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience and that we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
High prices and disruptive patrons in the theater
Business reply on Google
Hi, we're sorry to hear that you didn't enjoy your time with us. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Staff failed to check IDs allowing minors to engage in misconduct
Business reply on Google
Hi Ronald, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The cinema sold the same seat to multiple customers.
Business reply on Google
Hello Robert, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
excessive volume levels caused physical discomfort and early departure
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Christine. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
The movie theater had no air circulation and was uncomfortably hot.
Business reply on Google
Hello Brad, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Cold popcorn and uncomfortable theater temperature with no refund policy
Business reply on Google
Thank you for your feedback. We always want to be your go-to movie theatre and we're disappointed to hear about the issues you have encountered during your visit. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can assist you further.
theater was freezing, dirty, had broken seats, and poor service
Business reply on Google
Hi Burrus, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater is unsanitary with pest infestations and inadequate staffing.
Business reply on Google
Hi Adam, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater has a severe rodent infestation and poor facility maintenance.
Business reply on Google
Hi Ed, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
The theater screen was defective and the seating area was dirty.
Business reply on Google
We are sorry to hear about your disappointment, Brandy. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
unhelpful staff and lack of available concession items
Business reply on Google
Hi Byron, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Long wait times at concessions due to poor management oversight.
Business reply on Google
We are sorry to hear this, Francis, and will be sure to address this with the appropriate team right away. We understand how important speedy service is, and we'll work on improving. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.