Cinemark Bistro Raleigh
🎬 Entertainment · Raleigh
total experiences
replied on google
Most reported issues
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Experiences
Theater temperature was too hot and lights remained on during movie
Business reply on Google
Hello Hrithik, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
The theater does not offer free popcorn refills for combo purchases.
Business reply on Google
Hi Jesus, thank you for sharing your experience with us. We understand your frustration with the refill policy and are always looking for ways to improve our services. We'll share this with our team to ensure a better movie-watching experience in the future. Please feel free to reach out to us at 1-800-CINEMARK or cinermark.com/contact-us.
The theater bathrooms were in a very unsanitary condition.
Business reply on Google
Hello Monty, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
The IMAX screen and sound quality are subpar.
Business reply on Google
Hi Yesh, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Staff unnecessarily checked identification for age verification.
Business reply on Google
Hi Giovanni, we're sorry to hear that your experience was less than stellar. We'll take note of your feedback and take it into consideration for future improvements. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Sticky residue on theater seats ruined customer clothing.
Business reply on Google
Hello Kyla, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Food delivery was delayed and refund request was denied.
Business reply on Google
Hello Keantae, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
limited food options and delayed movie start time
Business reply on Google
Hi Leslie, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The bread pudding is overpriced and lacks flavor.
Business reply on Google
Hi Laura, thank you for your feedback. We strive to serve delicious snacks and great value to our guests. We will share your feedback with our team as we continually strive to enhance our services. In the meantime, please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
The parking lot was covered in trash.
Business reply on Google
Hello Bryan, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Multiple vehicles were broken into in the parking lot.
Business reply on Google
Hi Starr, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Kitchen staff absence prevented food service during the movie.
Business reply on Google
Hi, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Lack of communication regarding theater closure during inclement weather
Business reply on Google
Hello Will, we want to make sure we're easily accessible on the phone. We would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us about your experience. Thank you.
Staff denied entry despite customer presenting photo identification.
Business reply on Google
Thank you for your feedback, Harper. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
The theater seats were dirty and the neighboring auditorium was loud.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, A B. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
theater failed to show movie due to missing digital file
Business reply on Google
Hello Shane, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
theater lobby smells like sewage and has a cockroach infestation
Business reply on Google
Hi Sergio, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
poor bathroom maintenance and malfunctioning theater sound system
Business reply on Google
Hello Sarath, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
theater provided inadequate serving containers and had a cockroach on wall
Business reply on Google
Hi Cameron, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Inaccurate showtimes, rude staff, and poor soundproofing during the movie.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Amanda. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.