Cinemark Century Salt Lake 16 and XD
🎬 Entertainment · Salt Lake City
total experiences
replied on google
Most reported issues
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Experiences
Customer reports child developed food poisoning from undercooked chicken strips.
Business reply on Google
Hi, this is concerning to hear. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Staff refused entry to movie despite parental permission and were rude.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Evie. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
theater speakers were broken and management failed to communicate the issue
Business reply on Google
Hi Mia, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The popcorn served at the cinema is excessively salty.
Business reply on Google
Hi Katerina, we're sorry to hear this. Your satisfaction is our priority, so we want to make sure we're serving you hot, fresh snacks that you can enjoy with every movie. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
The theater has poor air conditioning and dirty seating areas.
Business reply on Google
Hi Ted, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience and that we're maintaining our theatre in tip-top condition. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Customer denied entry due to theater policy regarding infants
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Nikyli. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Customer service representative was rude during a phone inquiry.
Business reply on Google
Hi, we're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more and address the situation directly.
Customer was scolded by staff for taking cups from the counter.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The theater was dirty and the projector alignment was incorrect.
Business reply on Google
Hello Jonathan, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
The movie screen was partially obstructed by a wall.
Business reply on Google
Hi Shweta, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Unhelpful staff, poor customer service, and damaged theater seating.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Janson. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff refused to return lost property and disconnected the device.
Business reply on Google
Hi Melissa, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Staff denied entry for luggage and made discriminatory remarks.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Nicole. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff member refused service and denied a refund without cause
Business reply on Google
Hello Brian, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Staff member ejected customers and refused to provide a refund.
Business reply on Google
Hi, we are sorry to hear this. We do not condone this type of behavior and will be sure to address this with the appropriate team right away. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can follow up with you.
staff failed to address disruptive patrons and ignored customer complaints
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Cameron. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Misleading promotional fees and poor facility cleanliness
Business reply on Google
Thank you for your feedback, Alison. We apologize for the confusion caused by the online service fee and the movie club. We strive to provide transparency and value to our guests. We'll address this matter with our team to ensure a better movie-watching experience in the future. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Child denied entry due to face paint policy
Business reply on Google
Thank you for bringing this to our attention, Charles. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
The theater was dirty and had a strong moldy odor.
Business reply on Google
Hello Terry, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
The theater has small screens, poor sound, and uncomfortable seating.