Cinemark McCreless Market
🎬 Entertainment · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Manager was rude and unhelpful to a customer with a disability
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Jay. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
No reclining seats available at the cinema
Business reply on Google
Thanks for your feedback, Mary. We want to make sure we maintain our theatre in tip-top condition to guarantee a delightful movie experience, and we're sorry to hear we missed the mark. We'd love to make it up to you. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Unclean floors and restrooms with urine and feces
Business reply on Google
Hello Treay, we're sorry to hear this. Our team should always ensure that our theatre is in tip-top shape. Please tell us more about your experience at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further.
Manager denied entry to movie and failed to provide ordered snacks
Business reply on Google
Thank you for bringing this to our attention, Daniel. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Manager refused entry to a legal guardian without specific paperwork.
Business reply on Google
Hello Andrea, we're sorry to hear your daughter had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist.
Staff member was rude and unhelpful when asked about merchandise.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, D P. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff member was rude and disrespectful to customer
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Emmanuel. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Customer unable to redeem popcorn promotion due to unposted early closure
Business reply on Google
Hi Jessi, we're sorry for the inconvenience. Our hours of operation should always be clear and abided by. Please feel free to reach out to us at cinemark.com/contact-us or contact us at 1-800-CINEMARK so we can further assist you.
Unfriendly staff and overpriced concessions.
Business reply on Google
Hi, thank you for your feedback. We strive to offer excellent service and a great value to our guests. We will share your feedback with our team as we continually strive to enhance our services. In the meantime, please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Customer was denied outside water bottle and drinking fountains were off
Business reply on Google
We're sorry you didn't have a great experience with us, Christian. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Small screens and overpriced snacks
Business reply on Google
This is not the impression we want to leave, Angelita. We strive to deliver a remarkable movie experience, and it seems like we missed the mark this time. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Uncomfortable seating and noise bleed from adjacent theaters
Business reply on Google
We are sorry to hear about your disappointment, Diane. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Paid for a seat that was occupied; stale popcorn
Business reply on Google
Hi Yolanda, we are sorry to hear your Cinemark experience was less than stellar. Providing excellent customer service and serving hot, fresh snacks are our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Double-booked seats in a dirty theater; refund issues and poor staff training
Business reply on Google
Hello Myers, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Staff refused entry despite most of group having valid ID
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Michelle. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Projector calibration issues causing poor film contrast and brightness.
Business reply on Google
We are sorry to hear about your disappointment, Juan. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Rude manager turned away customers for an unclear reason.
Employees gave merchandise to family and delayed orders
Business reply on Google
Hi Amber, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Staff gave incorrect information about ticket transfer policy
Business reply on Google
Thank you for your feedback, Kimberly Hortman. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Staff member was rude about giving out a promotional poster
Business reply on Google
Hello J C, we're sorry to hear you and your family had this experience. We aim to provide the best service possible and want everyone to always feel comfortable at our cinema. Please share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.