Cinemark Century Tucson Marketplace and XD
🎬 Entertainment · Tucson
total experiences
replied on google
Most reported issues
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Experiences
The movie theater lacked air conditioning making the environment uncomfortable.
Business reply on Google
Hello Chino, we're sorry to hear this. Your comfort is our priority, so we want to make sure you always have an enjoyable movie-viewing experience. We invite you to share more with us at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this further and improve our services.
Staff ignored customers and the manager was rude.
The business does not answer incoming phone calls for information.
Business reply on Google
Hello Sergio, we want to make sure we're easily accessible on the phone. We would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us about your experience. Thank you.
Staff member was rude and provided inconsistent information regarding a lost card.
Business reply on Google
Hello Michelle, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Excessive background music volume made movie dialogue difficult to hear.
Business reply on Google
Hi Jim, we're sorry to hear that your experience was less than stellar. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
The theater sold the customer's seat after a system error.
Business reply on Google
Hello Ray, we would like the opportunity to look into this matter. Please contact us at 1-800-CINEMARK or cinemark.com/contact-us and tell us more about your experience. Thank you.
Stale popcorn, broken recliner seats, and watery soda.
Business reply on Google
We are sorry to hear about your disappointment, Melissa. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Loyalty member denied ticket discount due to movie release date
Business reply on Google
Hi Aaron, we appreciate your loyalty and thank you for sharing your experience with us. We always strive for excellence and this is not the movie experience you should expect from Cinemark. We would love to make this right and appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us.
Poor customer service and unprofessional behavior from the theater manager.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Destiny. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff error caused double charge and delayed refund for snack purchase.
inconsistent enforcement of age verification policy by staff
Business reply on Google
Thank you for bringing this to our attention, Eduardo. We want to make sure that everyone always has a great time watching movies. In order for us to further investigate and improve, we encourage you to contact us at cinemark.com/contact-us or 1-800-CINEMARK with additional information.
Staff members were unprofessional and rude to the customer.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Amaris. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
Staff evicted customers due to error and refused a refund.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, YY. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Staff member was rude and abandoned the transaction to assist another customer.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Danny. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn about your visit and address the situation directly.
Rude staff, lack of snack inventory, and high ticket prices.
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Cruzita. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.
The theater facility is dirty and the food quality is poor.
Business reply on Google
Hi M C, we're sorry to hear you didn't have the best experience during your last visit. We want to make sure we're keeping the place clean and providing you with delicious, great quality food. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can further assist you.
Staff member provided rude service at the ticket booth.
Patrons using mobile phones during movies disrupt the viewing experience.
Business reply on Google
We're sorry to hear that you didn't enjoy your time with us, Jermey. It is our commitment to deliver nothing but the best possible experience for our moviegoers and we appreciate you for taking the time to let us know about this issue. Please reach out to us at cinemark.com/contact-us or 1-800-CINEMARK so we can follow up with you.
Multiple vehicles were broken into in the parking lot.
Business reply on Google
Hi Anthony, we are concerned to hear this. Every guest's safety and security is our top priority and this is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Vehicle was broken into while parked at the movie theater.
Business reply on Google
Hi Jose, we are sorry to hear this. This is far from our usual high standards. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.