Citizens

Staff provided incorrect account information and documentation errors causing business…

Drive-thru is unattended causing long wait times for service.

Bank branch closures and reduced operating hours limit customer access.

Vehicle was towed from the bank parking lot after hours.

ATM does not provide one hundred dollar bills

Staff member ignored customer to use phone outside.

Vehicle towed and damaged with demand for undocumented cash payment

Teller recorded customer account number without permission or explanation

Customer service failed to perform requested tasks and hindered account access.