Cold Stone Creamery
🍽️ Restaurants · Bloomington
total experiences
replied on google
Most reported issues
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Experiences
Staff refused to serve two ice cream scoops separately on cone.
Business reply on Google
Hi Bobbie, We’re sorry your order didn’t come out the way you requested. When customization isn’t handled the way a guest expects, it’s frustrating. Please share a few more details here so a member of our team can look into what happened: www.coldstonecreamery.com/contactus Warm regards, Cold Stone Creamery Guest Experience Team
Staff member was rude and failed to provide proper customer service.
Business reply on Google
Hi Benjamin, We're sorry to hear about your experience. It's important to us that all guests feel welcome, and we appreciate your feedback. If you could provide us more details at www.coldstonecreamery.com/contactus a member of the team will be in touch directly.
Staff refused to correct an incorrect ice cream order.
Business reply on Google
Hi Hawi, We're sorry to hear about your experience with our customer service. It's disappointing to know that your order was wrong and that you felt ignored, as we strive to provide excellent service. If you could provide us more details at www.coldstonecreamery.com/contactus a member of the team will be in touch directly.
Staff prepared order incorrectly and refused to provide a replacement.
Business reply on Google
Hi Hawi, We're sorry to hear about your experience with the wrong order and the customer service issues you faced. Your feedback is important to us, and we will address this with our team. If you could provide us more details at www.coldstonecreamery.com/contactus a member of the team will be in touch directly.
Staff failed to correctly prepare the ice cream order
The customer service staff were rude to the customer.
Staff refused service before the official closing time.
Staff refused to fulfill a pre-ordered custom ice cream request.
Staff members were rude and failed to greet the customers.
Ice cream was served runny and contaminated by dirty water.
Staff closed the store early and the facility was messy.
The employee was rude and provided poor customer service.
Staff refused service before the advertised closing time.
Toddler swallowed a sharp piece of plastic from a broken spoon.
Staff refused service and acted aggressively before the store closed.
Customer was overcharged for their ice cream order.
Foreign objects found in ice cream
Employee substituted ingredients without informing the customer beforehand.
Staff are rude and the ice cream is poorly mixed.
The ice cream ingredients were not properly mixed into the base.