Cold Stone Creamery
🍽️ Restaurants · Carolina
total experiences
replied on google
Most reported issues
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Experiences
The order was delivered with incorrect sizes and quantities.
Business reply on Google
Hi Jose, I’m really sorry your order didn’t come through as expected, especially after placing it through Uber. That’s not the experience we want for our guests, and we’ll use what you shared to help prevent this from happening again. We hope you’ll consider giving Cold Stone Creamery another chance in the future. For further assistance, please reach out to www.coldstonecreamery.com/contactus.
Staff ignored customer and restrooms were out of service.
Business reply on Google
Hi Bruno, your experience at Cold Stone Creamery sounds incredibly frustrating, and we’re sorry you were treated this way. Nobody should be left waiting without being acknowledged, and it’s also not okay when basic facilities aren’t available. We take feedback like yours seriously so we can do better for every guest. You can share any additional details at www.coldstonecreamery.com/contactus so a member of our team can review what happened.
Staff refused seating and bathroom access before closing time.
Business reply on Google
Hi Maria, We're sorry to hear about your experience. Thank you for taking the time to share your feedback. Your comments are important to us, and we will address these issues with our team. If you could provide us more details here: www.coldstonecreamery.com/contactus a member of the team will be in touch! Thanks again!
Poor management and inconsistent service quality at this location.
Employee served an insufficient portion of ice cream.
Long wait times due to inefficient staff task management.
The store is dirty with spilled food and poor management.
The server displayed a rude attitude toward the customer.
Staff closed the store before the scheduled closing time.
Store closed before the posted closing time
Long wait times and insufficient staffing caused ice cream to melt.
The dessert served did not match the advertised ingredients or portion size.
Long wait time due to understaffing at the store
Staff closed the door in the customer's face.
Excessive wait time for ice cream orders