Cold Stone Creamery
🍽️ Restaurants · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
The business was closed before the posted closing time.
The business closes earlier than the posted operating hours.
Business reply on Google
Hi Piper, I’m really sorry this location closed earlier than expected. That’s frustrating, especially when you’re showing up during posted hours. We understand how important it is to be open when we say we will be, and we’ll address this with the team so it doesn’t happen again. For immediate assistance, please contact us at www.coldstonecreamery.com/contactus.
Staff refused to remake an incorrect order and issued a refund.
Staff were rude and ice cream quality was inconsistent.
Small portion sizes and limited ice cream selection available.
Staff falsely claimed the restroom was out of order.
Staff refused service to customers before the store closed.
The store failed to prepare a pre-ordered birthday cake.
Staff member displayed rude and unprofessional behavior toward customers.
Rude staff, slow service, and lack of advertised menu items.
Ice cream sandwiches arrived melted and messy due to poor packaging.
The store refused to mix ice cream as advertised.
Staff provided insufficient portion size and exhibited rude behavior.
Staff failed to process a refund for an unavailable menu item.
The store provided incorrect items instead of the ordered waffle bowls.
Staff provided poor service and incorrect order size
Poor customer service and improperly stored melted ice cream.
The store ran out of most ice cream flavors.
Staff refused to properly mix ice cream or remake the order.
Unsanitary food handling practices and poor staff attentiveness.