Cold Stone Creamery
🍽️ Restaurants · Hackettstown
total experiences
replied on google
Most reported issues
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Experiences
Store closes earlier than the posted operating hours
Business reply on Google
Hi Joseph, We’re sorry your visit didn’t go as you expected. When a location closes earlier than advertised, it creates a frustrating experience—especially when you’ve tried to stop by multiple times. We appreciate you taking the time to share this, and we’ll review the situation with the team so the hours you see match what guests can expect. If you’d like to report the details of the visit, please use: www.coldstonecreamery.com/contactus Warm regards, Cold Stone Creamery
The staff was rude and the ice cream is overpriced.
staff failed to acknowledge or serve customer in empty store
misleading pricing and poor staff customer service
Store hours listed online do not match actual operating hours.
Employee locked the store and stopped serving customers before closing time.
The business was closed before the posted closing time.
Staff refused to properly replace an incorrectly prepared ice cream order.
Staff refused service and displayed poor attitude before official closing time.
High prices, dirty floors, and long wait times due to understaffing.
Ice cream was melted due to broken freezers and gift card rejected.
Staff member was rude and ignored the customer during the order.
Staff refused to make milkshakes to avoid cleaning the machine.
The business closed earlier than the hours listed online.
The business closes earlier than the posted operating hours.
Staff were inattentive and failed to provide information about included toppings.
Staff provided poorly prepared drinks and insufficient portion sizes.
Rude staff and melted ice cream served at high price