Cold Stone Creamery
🍽️ Restaurants · Hudson
total experiences
replied on google
Most reported issues
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Experiences
The business was out of ice for a smoothie order.
Business reply on Google
Hi Mason, We're sorry your visit did not go as expected. Please accept our apologies, and contact us at www.coldstonecreamery.com/contactus so we can learn more about your experience. We hope to provide you with a better visit in the future.
The ice cream was melted and inedible upon purchase.
Business reply on Google
Hi Mila, I’m really sorry your ice cream at Cold Stone Creamery didn’t hold up as it should have. That’s not the experience we want for you—especially when it left you with a mess and you had to throw it away. If you can, please share a few details so our team can look into what happened: www.coldstonecreamery.com/contactus Warm regards, Guest Experience Team
unwelcoming staff and smaller portion sizes compared to other locations
The store lacked ice cream cones and had slow service.
The ice cream cake frosting was improperly prepared and melted prematurely.
Ice cream was melted and had an incorrect, frothy consistency.
customer found hair in ice cream and noted lack of gloves
Staff refused service ten minutes before the store closed.
Staff were rude and prepared the order incorrectly twice.
The ice cream was stale and the portions were small.
Customer denied service for not wearing face masks
The portion size of the ice cream dish was insufficient.
inconsistent enforcement of face mask policy by staff
employee failed to assist coworkers during a busy period
Business reply on Google
Hi Dennis, we apologize for your experience. We assure you that this is not how we train employees and conduct business. We'd love to continue this conversation. If this is something that you'd like to do, please send an email to abelk@chicago-scoops.com. Thank you for bringing this to our attention!
Store was locked during business hours with unhelpful staff response.
rude staff and unclean dining area with missing supplies
Business reply on Google
Hi Nikki, we apologize for your experience. We assure you that this is not how we train employees and conduct business. We'd love to continue this conversation. If this is something that you'd like to do, please send an email to abelk@chicago-scoops.com. Thank you for your feedback.