Cold Stone Creamery
🍽️ Restaurants · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and failed to write the name correctly.
Business reply on Google
Hi Monica, We're sorry to hear about your experience. Thank you for taking the time to share your feedback. Your comments are important to us, and we will address these issues with our team. If you could provide us more details here: www.coldstonecreamery.com/contactus, a member of the team will be in touch! Thanks again!
Staff failed to wear gloves and provided poor, distracted service.
Poor customer service and stale ice cream toppings.
Staff provided rude service and made the customer feel discriminated against.
Staff refused to add mix-ins and provided rude customer service.
Staff were rude, unhelpful, and served poor quality ice cream.
The staff provided rude service to the customer.
The dessert tasted poor and was prepared incorrectly.
inconsistent service and unprofessional staff behavior
insufficient amount of mix-ins provided in the ice cream
The business lacks visible pricing and charges high prices for shakes.
customer experienced discriminatory behavior from the staff
unfriendly staff provided poor customer service
customer experienced discrimination and an unwelcoming atmosphere
Staff exhibits rude behavior, order errors, and discriminatory overcharging practices.
Store was closed during posted business hours with no staff present.
Promotional coupon was not accepted at the store location.
The store lacks air conditioning during extreme heat.
Staff provides small portion sizes and poor customer service.
The business failed to open at the scheduled time.