Cold Stone Creamery
🍽️ Restaurants · Norton Shores
total experiences
replied on google
Most reported issues
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Experiences
Customer alleges presence of rats and roaches in the store.
Business reply on Google
Hi Adrienne, We're sorry to hear about your experience. Cleanliness and food safety are our top priorities, and this certainly does not reflect the standard we strive to maintain. If possible, could you provide your contact details here: www.coldstonecreamery.com/contactus and a member of the team will be in touch directly.
Presence of roaches and unsanitary food conditions at the store.
customer experienced food poisoning after consuming a milkshake
The store is unsanitary and caused foodborne illness.
The business is frequently closed during operating hours.
Staff refused to provide ice cream samples to the customer.
Store closed during posted business hours
Business hours listed online do not match actual operating hours.
The staff members were perceived as rude by the customer.
The business hours and dine-in availability are incorrectly listed online.
The store was closed despite Google Maps indicating it was open.
Staff refused to honor a birthday coupon for the customer.
Staff could not identify allergen information or gluten-free options.
Foreign object found in ice cream product
Incorrect items and charges listed on the receipt
Staff appeared annoyed and service was slow.
The raspberry filled pastries lacked sufficient filling.
Dirty store conditions, rude staff, and long wait times for service.
Slow service and unavailable food choices at the store.