Cold Stone Creamery
🍽️ Restaurants · South Jordan
total experiences
replied on google
Most reported issues
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Experiences
Store failed to open for scheduled cake pickup
Business reply on Google
Hi Michael, We're sorry to hear about your experience. Thank you for taking the time to share your feedback. Your comments are important to us, and we will address these issues with the team. If you could provide us more details here: www.coldstonecreamery.com/contactus, a member of the team will be in touch! Thanks again!
The staff provided an insufficient portion size for the ordered item.
Business reply on Google
Hi Jake, thank you for letting us know. I agree this definitely does not look right! We want those cups to be full and will address this with our staff. Please reach out to me at terry@tldpventures.com. Would love to make this right!
Staff member provided smaller portion and displayed poor attitude
Business reply on Google
Madison, I am sorry to hear about this. We want those cups to be full and will make sure to address this with our staff! I agree this is not done right. Please reach out to me at terry@tldpventures.com. Would love to make this right!
Inaccurate order preparation and missing items in delivery.
Staff was rude and the ice cream was not mixed properly.
Business reply on Google
I am so sorry to hear about your experience. That is not the experience we want any of our customers to have. If you could please reach out to me terry@tldpventures.com with more information on what happened or a way for me to contact you I would love to make this right! We pride ourselves on a great customer experience and I’m so sorry that you didn’t get to experience that tonight.
Long wait times and poor service regarding out of stock items.
Business reply on Google
Hi Karli, I apologize for the delay in getting customers moved through the line. We want to get customers served as quickly as possible. We are looking into what happened as we are training some new crew members at the moment and we had 4 closing crew that evening. I just saw your update and photo and absolutely agree that this is not right! I would love the opportunity to make this right. Please email me at terry@tldpventures.com and let me know how to best contact you or give us a call 385-337-1010
staff failed to assist customer with ice cream cake purchase
Business reply on Google
Hello we are sorry to hear about your experience in our store. We always want to provide the best customer experience possible and get customers through the line as quickly as possible. We are training a few new staff at the moment and I do apologize if they didn't notice you were just needing to purchase a cake. Please reach out to me, we would love to get some additional details so we can assure this doesn't happen in the future. terry@tldpventures.com
Staff mocked a customer's child with special needs.
Business reply on Google
This is absolutely not something that we want to hear happening in our store! We value all customers and want them to feel valued and respected. Please reach out to me as soon as you can we would like to find out more on what happened so we can investigate this and take appropriate action. Please know that as the owners/managers of this location we do NOT approve of this type of behavior. Please send me an email with the best way to contact you. terry@tldpventures.com
employees mocked a customer with a disability
Business reply on Google
This is absolutely not something that we want to hear happening in our store! We value all customers and want them to feel valued and respected. Please reach out to me as soon as you can we would like to find out more on what happened so we can investigate this and take appropriate action. Please know that as the owners/managers of this location we do NOT approve of this type of behavior. Please send me an email with the best way to contact you. terry@tldpventures.com
Staff refused service before the posted closing time.
Long wait times due to inattentive staff and slow service.
excessive pricing and long wait times for service
Staff closed the store early and provided poor customer service.
The restaurant canceled the order without notice and ignored phone calls.
long wait times, out of stock items, and unexpected extra charges
The store charges for mix-ins that should be free.
The business closed one hour earlier than the posted operating hours.
Store closes early and staff are rude to customers.
Staff refused refund for unfulfilled online order and provided poor service.
Staff refused loyalty card and misinformed customer about sugar-free product availability.