Comfort Inn Birmingham - Irondale
🏨 Hotels & Travel · Birmingham
total experiences
replied on google
Most reported issues
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Experiences
The hotel room had a damp and sour odor.
The hotel room and common areas were filthy and poorly maintained.
Business reply on Google
Dear Bill, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Our records show that you checked in around 6pm on 6/12/2026 and not once did you contact the front desk about any issues at all. Should you have come back to the front desk upon checking in and asked to cancel your reservation we would have been more than happy to do so. You again did not mention anything at all during checkout. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
The hotel room was dirty and in poor condition.
Business reply on Google
Dear Christine Thank you for taking time to complete a survey. I have noted your comments and due to the request made on your reservation, the front desk clerk advised that you to inspect the room before checking in. You were a little confused as to why you were asked to do that. Upon inspecting the room you came back to the front desk and said everything was good. I also note that during your four day stay in the same room you had a do not disturb on the door for the entire stay. The housekeeping staff would have been more than happy to service your room upon request. No additional comments or complaints were lodged during your stay. I am surprised that with all your comments you did not request service or even asked to change rooms or even decided to check out early. The breakfast items are displayed according to Choice Guidelines and in fact we have additional items too which are not required. I trust this explains your comments. GM Comfort Inn Birmingham - Irondale 205-777-4009
Room had foul odor and damp floors with unprofessional staff.
Business reply on Google
Dear Shay I have checked our reservation system and do not see that you stayed at our Hotel. I am not sure if you may have got the Comfort Inn mixed up with another hotel you may have booked. Please feel free to contact the Comfort Inn should you need to discuss any issues or the reservation details. Thank You
Room lacked soap and contained an insect under the bed cover.
Rude staff behavior and poor room cleanliness and maintenance.
Business reply on Google
Dear Heather, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will also give our front desk staff further training so that this does not occur again. Will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
Staff denied restroom access to a guest before check-in.
Business reply on Google
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. I am sorry to hear that you were not treated and please accept my apologies for the inconvenience caused. Rest assured we will take your comments on board.
Staff member acted unprofessionally toward guests during breakfast service.
Business reply on Google
Dear Bernardo Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. I am not too sure what you are trying to say about the breakfast. Our breakfast hours are listed at the front desk and on your key card holders.
Hotel room was unsanitary and staff forced guests to leave.
Business reply on Google
Dear Jessica I have noted all the comments raised and inspected the room this morning. None of the comments or concerns raised were observed in this room. The new shower curtains do not come with liners and it is clean in this particular room. We do not have 24 hours housekeeping service so by the front desk staff saying there is no one to clean your room at 1am is correct. The phone is working and was unplugged from the wall. Due to the disturbance and foul language used by you at this time in the early hours of the morning you were advised to checkout and monies reversed back on your payment card but you kept refusing and would not stop shouting at the front desk and other members of staff, Police did have to be called to escort you off the property. All staff have been informed not to tolerate foul or abusive language from any guest at all. Choice hotels and Expedia were notified of the situation that occurred including Police had to be called.
Poor room cleanliness, broken amenities, and unpleasant odors reported.
hotel room was unsanitary with stains, pests, and structural damage
Business reply on Google
Dear Daniel Thank you for taking time to complete a survey and please accept my apologies for any inconvience caused during your stay. However, I do not see that you made any comments or concerns about the room once you checked in. I have also seen the attached enlarged photos and the blood mark you mention is actually a rusty looking mark, the sheets are washed and clean on the bed but just wrinkles on them. Should you have asked to checkout and contacted Expedia we would have been more than happy to do that so that you could have gone to a more suitable Hotel of your choice.
Unprofessional staff and presence of ants in the hotel room.
Guest experienced bed bug bites in room 210
Business reply on Google
Dear Sharon Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. However, the room was inspected the same day you left out and in fact pest control services were also called out and no bed bugs were found.
Customer charged for unused night despite free cancellation policy.
The hotel room was unsanitary with stained surfaces and dirty bedding.
The hotel room was dirty and had a broken smoke detector.
Hotel room was dirty and amenities were non-functional.
Poor room maintenance, cleanliness issues, and faulty door hardware.
Unsanitary room conditions and privacy violation by hotel staff.
Business reply on Google
Dear Robert I have noted you comments. The only time someone would have knocked on your door would be at checkout time which you changed from 3 days to 1 one day. Every room comes with a safety door latch which enables the guest to use whilst inside the room for privacy and safety. The coach you mention is the same in every room we have and approved by Choice Hotels Suppliers ONLY. I am surprised that you even stayed the one day with all the complaints you had as we would have been happy to cancel your reservation with no charges should you have left the same day. I trust this explains all your comments.
hotel room had mold, pests, and poor sanitary conditions
Business reply on Google
Dear Mr Holloway Thank you for taking time to place a survey. I have noted the contents above and can assure you that should you have not used anything at all and not messed up the beds like you did, your reservations would have been cancelled. The reservation said 2 adults only but you had around 4 people in each room. Once a room is used like you did both rooms, they remain dirty until the next day once housekeepers come in and clean the rooms. I am also surprised with all your other comments raised and NONE of these were mentioned to the front desk when you requested to checkout nearly an hour after checking in. We do not agree with all your false allegations and hopefully you found a more satisfaction hotel.