Comfort Inn & Suites Charlottesville Hollymead Town Center
🏨 Hotels & Travel · Charlottesville
total experiences
replied on google
Most reported issues
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Experiences
multiple rooms had mold, odors, and unsanitary bathroom conditions
Business reply on Google
Dear Joseph, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Charlottesville Hollymead Town Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Hani Mahmood Comfort Inn & Suites Charlottesville Hollymead Town Center
hotel fails to provide daily cleaning and essential room supplies
Business reply on Google
Dear Alexander, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Charlottesville Hollymead Town Center. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Hani Mahmood Comfort Inn & Suites Charlottesville Hollymead Town Center
The hotel charged a higher rate than the quoted price.
Excessive noise and suspicious activity disrupted the guest's stay.
The room thermostat and hot water supply were not functioning properly.
uncomfortable couch and excessive noise from outside the room
Business reply on Google
Dear Askar, We are truly sorry that we did not meet your expectations during your recent visit. We understand how frustrating it can be when your needs are not properly attended to, and we are disappointed that we fell short in this regard. We want to make sure that we exceed each of your expectations every time you stay with us, and we appreciate your valuable feedback. Your concerns have been shared with our associates, and we are taking steps to ensure that we do not disappoint you or any of our customers again in the future. We hope that you will give us another opportunity to provide you with a better experience, and we look forward to accommodating you again soon. Best Regards, Aadel Taha, Hotel General Manager
Unresponsive phone, delayed room availability, and poor facility cleanliness.
Business reply on Google
Dear Brittany, We are truly sorry that we did not meet your expectations during your recent visit. We understand how frustrating it can be when your needs are not properly attended to, and we are disappointed that we fell short in this regard. We want to make sure that we exceed each of your expectations every time you stay with us, and we appreciate your valuable feedback. Your concerns have been shared with our associates, and we are taking steps to ensure that we do not disappoint you or any of our customers again in the future. We hope that you will give us another opportunity to provide you with a better experience, and we look forward to accommodating you again soon. Best Regards, Aadel Taha, Hotel General Manager
Hotel staff was absent, unprofessional, and failed to complete check-in.
Business reply on Google
Dear Guest, We are truly sorry that we did not meet your expectations during your reservation. We understand how frustrating it can be when your needs are not properly attended to, and we are disappointed that we fell short in this regard. We want to make sure that we exceed each of your expectations every time you stay with us, and we appreciate your valuable feedback. Your concerns have been shared with our associates, and we are taking steps to ensure that we do not disappoint you or any of our customers again in the future. We hope that you will give us another opportunity to provide you with a better experience, and we look forward to accommodating you again soon. Best Regards, Aadel Taha, Hotel General Manager
Common areas were dirty and carpets were worn and stained.
Night manager was rude and harassed guests regarding noise levels.
Staff repeatedly complained about noise from children during the stay.
Business reply on Google
Dear Caitlin, We are truly sorry that we did not meet your expectations during your recent visit. We understand how frustrating it can be when your needs are not properly attended to, and we are disappointed that we fell short in this regard. We want to make sure that we exceed each of your expectations every time you stay with us, and we appreciate your valuable feedback. Your concerns have been shared with our associates, and we are taking steps to ensure that we do not disappoint you or any of our customers again in the future. We hope that you will give us another opportunity to provide you with a better experience, and we look forward to accommodating you again soon. Best Regards, Aadel Taha, Hotel General Manager
Hotel does not provide housekeeping services unless specifically requested by guests.
Hotel refused to refund the final night due to policy.
Excessive noise from other guests and unhelpful front desk staff.
Room had foul odor and wet carpet upon check-in.
Staff attempted unauthorized room entry and hotel failed to address issues.
Poor food quality and intrusive housekeeping staff during morning hours.
hotel rooms were dirty and staff refused to provide clean bedding
Excessive room noise and unhelpful management response