Comfort Inn
🏨 Hotels & Travel · Columbia
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Room had an unpleasant odor and caused skin irritation.
Business reply on Google
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We take comments regarding cleanliness, room condition, and guest comfort very seriously. We'd appreciate the opportunity to learn more about your experience and investigate your concerns. If this review was intended for our property, please contact us directly with the dates of your stay so we can look into the matter and work toward making things right. Thank you for bringing your concerns to our attention. Warm Regards Rohit Comfort Inn Columbia West
Missing shower curtain and unauthorized charge attempted by front desk staff
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We apologize for the missing shower curtain in your room and for the frustration you experienced during check-out. Our team strives to provide excellent service to every guest, and we're disappointed to hear that you felt otherwise. Regarding the $150 charge, we would appreciate the opportunity to review what happened and clarify any misunderstandings. Please contact us directly so we can discuss your stay in more detail and work toward a resolution. We value your feedback and hope to have the opportunity to provide you with a better experience in the future. Warm Regards Rohit Comfort Inn Columbia West
The hotel rooms were unsanitary and lacked necessary electrical outlets.
The hotel room and pool were extremely dirty and unsanitary.
Dirty room conditions, broken elevator, and unhelpful staff management.
Hotel room had strong odors, dirty curtains, and broken bathroom fixtures.
Business reply on Google
Thank you for bringing these concerns to our attention. We sincerely apologize for the condition of your room and the first-floor hallway during your stay. The issues you described—including the odor, cleanliness of the curtains, and the missing bathtub drain screen—are not acceptable and fall well below our standards. Additionally, the problems with the bathroom vent fan and running toilet should have been addressed prior to your arrival. Please know that we have shared your feedback with our housekeeping and maintenance teams so these items can be corrected immediately. We are taking steps to ensure a more thorough inspection process moving forward. We truly appreciate your feedback, as it helps us identify areas that need improvement. We regret your experience and hope you might consider giving us another opportunity in the future. Warm Regards Rohit Comfort Inn Columbia West
The hotel room was unsanitary and contained broken furniture.
Unprofessional front desk staff and poor room cleanliness.
Business reply on Google
Thank you for sharing your feedback. We’re very sorry to hear about your experience during your recent stay. Providing a welcoming and comfortable environment for our guests is extremely important to us, and it’s clear that we did not meet those expectations during your visit. We sincerely apologize for the interaction you described at the front desk. Courtesy and professionalism are standards we expect from all of our team members, and your comments will be addressed with our staff to ensure this does not happen again. We’re also concerned to hear about the cleanliness and condition of the room you received. Our housekeeping team works hard to maintain our rooms, and we will be reviewing our procedures to make sure they meet the level of quality our guests deserve. Your feedback is very valuable to us as it helps us identify areas where we need to improve. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide a much better experience in the future. Warm Regards Rohit Comfort Inn Columbia West
Hotel room had bed bugs and management failed to provide follow-up.
Business reply on Google
We are very sorry to hear about your experience and appreciate you bringing this to our attention. Guest comfort and safety are our top priorities, and we take concerns like this very seriously. We would like the opportunity to investigate and address this matter—please contact us directly at 803 798 5101 or email me at COMFORTFOM361@GMAIL.COM so we can follow up with you. ROHIT COMFORT INN
Hotel room contained dirty underwear, bugs, and police activity.
Long check-in wait and unprofessional behavior from the receptionist.
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the long wait during check-in and for any interaction that made you feel disrespected. This is not the level of service we aim to provide, and we understand how frustrating this must have been—especially after a long drive and traveling for work. We are addressing this situation with our team to ensure guests are treated with professionalism and courtesy at all times. Your comfort and your time are important to us, and we appreciate you bringing this to our attention. We would welcome the opportunity to speak with you directly so we can better understand what happened and work to make improvements. Thank you again for your feedback, and we hope to have the chance to restore your confidence in our property.
hotel rooms are infested with rodents, roaches, and bathroom mold
Hotel room had roaches and staff provided poor customer service.
Business reply on Google
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered during your stay and the way our staff made you feel. This is not the level of service or cleanliness we strive to provide, and we sincerely apologize for the inconvenience and frustration you experienced. Your comments have been shared with our management and housekeeping teams so that we can address the pest concern and ensure all staff members handle guest interactions with professionalism and respect at all times. We would appreciate the opportunity to speak with you directly to learn more and make things right. Please contact me email Comfortfom361@gmail.com at your earliest convenience. Thank you again for bringing this to our attention, and we hope you will allow us the chance to restore your confidence in our property. Kind regards, Manager Comfort inn Columbia west
Hotel room had moldy odors, broken door, and lack of privacy.
Pool closed, room had roach, and housekeeping services were inadequate.
Room had stained surfaces, broken tub drain, and malfunctioning air conditioning.
hotel room had stained carpets, holes in walls, and roach infestation
Business reply on Google
We sincerely apologize for the experience you and your children had during your stay. What you described is completely unacceptable and falls far below the standards we strive to maintain. We take your feedback about the room condition, cleanliness, and pest issues very seriously. Our maintenance and housekeeping teams have been notified to address these concerns immediately, including pest control and room renovations where needed. We are also reviewing staff training to ensure all guests are treated with courtesy and professionalism. Your feedback is invaluable in helping us improve, and we truly regret that we were unable to provide a comfortable and safe environment for you. Sincerely, Comfort inn Columbia West
Hotel facilities were outdated, misleading, and had unpleasant odors.
Presence of pests, noise disturbances, and unsanitary bedding conditions.
Business reply on Google
Thank you for taking the time to share your experience, and please accept our sincere apologies. What you described falls far below our standards, and we are truly sorry for the issues you encountered—from cleanliness concerns to noise disturbances and the lack of hospitality at checkout. This is not the level of service our guests, especially our loyal Platinum Choice Privileges members, should ever experience. Please know we are addressing each point with our housekeeping and front desk teams to ensure this does not happen again. We would appreciate the opportunity to speak with you directly so we can make this right and restore your confidence in our hotel and the Comfort Inn brand. If you are willing, please contact us at your earliest convenience. Thank you again for bringing these matters to our attention. Manager Comfort Inn