Comfort Inn Midtown/Union Hill KC
🏨 Hotels & Travel · Kansas City
total experiences
replied on google
Most reported issues
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Experiences
Hotel room and facilities were dirty and elevator was malfunctioning.
Business reply on Google
Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and that you left disappointed. We take guest feedback seriously and appreciate you bringing your concerns to our attention. We are continually working with our team to improve the condition of our property and the experience we provide. We’re especially sorry to hear that this stay impacted your confidence in our hotel and the Choice Hotels brand, and we appreciate your past loyalty.
Hotel facilities are poorly maintained and lack basic cleanliness and security.
Business reply on Google
Dear Emma, Thank you for taking the time to share your feedback. While we're pleased to hear our team provided you with friendly service during check-in and check-out, we're disappointed that your overall experience did not meet your expectations. Your comments have been shared with our maintenance and housekeeping teams so they can address the concerns you brought to our attention. Guest feedback is invaluable as it helps us identify areas where we can improve. We appreciate you choosing to stay with us and hope you'll consider giving us another opportunity to provide you with a much better experience in the future.
Broken shower head and excessive noise prevented sleep.
Business reply on Google
Hi Todd, Thank you for taking the time to share your feedback. We appreciate you bringing these concerns to our attention, and your comments have been shared with our team as we continue working to improve both our property and the overall guest experience. We value all guest input and hope to have the opportunity to provide a much better stay in the future.
The hotel room and common areas were infested with roaches.
Business reply on Google
Hi Kennedy, Thank you for taking the time to share your experience and for your continued loyalty to our hotel. I’m very sorry that this stay did not meet the standards you’ve come to expect from us. We truly appreciate you bringing this to our attention. Please know that we are already in the process of working with pest control to address the issue and ensure it is fully resolved. Your feedback is extremely important to us, and we are taking it very seriously. We’re glad we were able to connect with you and assist following your stay, and we sincerely hope you will consider giving us another opportunity in the future.
room contained mold and multiple electrical malfunctions
Business reply on Google
Thank you for taking the time to share your feedback. We truly appreciate you bringing your experience to our attention. Please know that your comments have been shared with our maintenance team so we can address the concerns and make the necessary improvements. We are always working to provide a better experience for our guests, and your feedback helps us do just that. We hope to have the opportunity to welcome you back for a much-improved stay in the future.
unauthorized charges and delayed refund of incidental deposit
Business reply on Google
Hi Lindsay, Thank you for taking the time to share your feedback. We are very sorry for the miscommunication regarding your charges and billing. After speaking with you on the phone, I wanted to clarify that refunds typically take 5–7 business days to be returned, depending on your bank. We truly appreciate you bringing this to our attention, as it helps us review our processes and improve communication for future guests. We apologize again for the frustration this caused and hope to have the opportunity to provide a smoother experience in the future.
The hotel room has poor soundproofing and structural maintenance issues.
Business reply on Google
Thank you, Mary, for your feedback. I sincerely apologize that your stay did not meet expectations. We take great pride in providing a comfortable and well-maintained environment for our guests, and I’m sorry we fell short during your visit. Your concerns will be addressed with our team as we continue working to improve both our property and overall guest experience. We appreciate you bringing this to our attention.
hotel room has bed bugs and unhelpful staff
Business reply on Google
Hi Manny, we’re sorry your experience didn’t quite hit the mark. Thanks for letting us know, and we hope to see you again soon!
The hotel room lacked essential toiletries like hand soap and body wash.
Business reply on Google
Dear Chava, thank you for taking the time to share your feedback with us. While we’re glad to know your overall experience was okay, we are very sorry for the inconvenience you faced with the toiletries. This has been addressed with our housekeeping team to ensure it does not happen again. We also regret that the surrounding neighborhood made you feel uncomfortable. While we don’t have control over the area, we want our guests to feel safe and at ease during their stay. We will continue working with our team to ensure our property feels as secure and welcoming as possible. We hope you’ll consider giving us another opportunity in the future to provide you with a much more positive experience.
Room amenities were broken and the elevator appeared unsafe and dirty.
Business reply on Google
Dear David, Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay was so disappointing, and we appreciate you bringing these concerns to our attention. We want to sincerely apologize for the missing TV remote and the bathroom sink issue. It’s possible the damage occurred just before your arrival, as it hadn’t been reported previously. Thank you for letting us know so we could take care of it. As for the hair dryer—we hear you! It does work, but only when the bathroom lights are on (quirky, we know… kind of like the bathroom saying, “You can’t style in the dark!”). We’ll look into ways to make this more obvious for guests. Regarding the elevator, we completely understand your concern. While some cosmetic elements are in need of attention (and we’re actively working on them), we want to assure you that the elevator is safe for use. We're very sorry that your experience didn’t reflect the standards we aim to provide. While we understand you don’t plan to return, we still value your feedback and will use it to make improvements for future guests.
room maintenance issues and poor front desk service
Business reply on Google
Dear Mike, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. This is certainly not the level of service or quality we strive to provide, and we completely understand how frustrating it must have been after a long day on the road. Unfortunately, it seems that some issues coincided during your visit, which is very uncommon for us. Please know that we have already addressed them to ensure this does not happen again. We truly regret that your experience did not meet your expectations or our usual standards. Your feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. If you would consider giving us another chance in the future, we would welcome the opportunity to provide you with the comfortable stay you deserve.
Vehicle was stolen from the hotel parking lot overnight.
Business reply on Google
Dear Tory, Thank you for taking the time to share your experience. We deeply regret the distressing incident you encountered during your stay. While we are glad to hear that our desk staff was friendly and tried to assist by providing access to footage, we understand the frustration and disappointment caused by the theft of your vehicle. Unfortunately, while we do everything in our power to maintain a safe and secure environment on our property, we cannot fully control the activity in the surrounding neighborhood. However, your feedback about on-site security is well taken, and we will review our current protocols to see if there are ways we can enhance the safety and peace of mind for our guests. We sincerely apologize for the challenges you faced and hope that despite this incident, you might consider giving us another opportunity to serve you in the future.
The elevator was dirty and the front desk staff was unwelcoming.
Business reply on Google
Dear Mavrick, Thank you for taking the time to share your recent experience at Comfort Inn. We sincerely apologize that your stay fell short of expectations. We understand your frustration with the unpleasant odor in the elevator and its small size. We are currently addressing this issue and working on a solution to eliminate the odor as quickly as possible. We also apologize if the front desk staff member wasn't welcoming upon your arrival. We strive to provide friendly and efficient service to all our guests, and we will be reviewing this with our staff to ensure a more positive experience for future guests. We value your business and hope you'll give us another chance to demonstrate the exceptional service and comfortable accommodations Comfort Inn is known for.
dirty socks found in bed indicating sheets were not changed
Business reply on Google
Dear Ashlyn, Thank you for taking the time to share your experience. We are incredibly sorry to hear about the inconvenience you found and the frustration you encountered. This is completely unacceptable and falls far short of the standards we set for ourselves at Comfort Inn. This is a serious lapse in our housekeeping procedures, and we are taking immediate steps to address this. We will be retraining our housekeeping staff and implementing stricter inspection protocols to ensure this never happens again. Additionally, we are deeply sorry for the way your room change was handled. While we offered an upgrade to a suite and a discount on your stay, we understand that this did not rectify the situation. We truly appreciate you letting us know about your experience. We are actively working to avoid this from happening again in the future. Your feedback is invaluable and helps us identify areas for improvement in every aspect of our guest experience. We are committed to learning from this and ensuring future guests have a clean, comfortable, and enjoyable stay.
Hotel rooms were unsanitary with smoke odors and broken bathroom doors.
Hotel room was dirty, noisy, and had malfunctioning facilities.
Inaccurate pricing, incorrect room assignment, and unprofessional staff behavior.
unexpected high security deposit charged without prior notice
Business reply on Google
Robert, our hotel has incidental deposit fees. If you put it on credit card then it will take 3-5 business days to return or if you give deposit fee with cash then you would receive it at time of check out. Majority hotels have implemented this as it helps recover some of the cost when damages are done by guest. Cost are rising and businesses have to implement certain policies to help it sustain. We hope you understand and visit us again soon.
excessive hold time for security deposit release
Business reply on Google
Janice, I apologize for the experience you had at our property. Our policy is $250 deposit for cash/debit card payments and $150 for credit card payment. It does take 3-4 business days to be released. You had checked in on a weekend so it will take till Tuesday or Wednesday typically and certain times longer depending on your bank. Also, we do have night security on site to help with any concerns. We do hope you visit us again soon and give us another chance. hope this helps clarify things.