Comfort Inn & Suites Liverpool - Syracuse North
🏨 Hotels & Travel · Liverpool
total experiences
replied on google
Most reported issues
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Experiences
The hotel room was unclean and the breakfast quality was poor.
bed sheets and mattress are stained and infested with bed bugs
Front desk staff was sarcastic regarding broken room lights.
Business reply on Google
Hey Tom Karow, appreciate the feedback and the review. However, there was no sarcasm. You asked what the $%$# is the problem with the power in this Hotel. I stressed to you that the there was a area wide power outage while I was working on the computers at the Front Desk at 8pm at night with my Staff. Apparently you didn't like my response as I was direct that we were doing everything we can to fix the issue that we could control and that entire area is out of power. Patience is the key and your comments to my Staff, other Guests and the our Electrician is noted, the ironic thing is that by 8;15pm the power restored in the area. We wish you well and good luck.
Hotel repeatedly canceled and mishandled confirmed room reservations without explanation.
Business reply on Google
Thank you for the feedback. Let's be clear, you booked your reservations through Expedia/Hotel Engine. There are multiple reservations that you booked. The Hotel has no control 3rd Party Reservations. I have checked and you stayed 5/11 to 5/13 with this Expedia/Hotel Engine Reservation. The Hotel honored your reservation, there was no confusion. So blaming the Hotel because there were issues with your 3rd party reservation, which the Hotel worked with Expedia to make sure your room held for you each time. Please take responsibility when you book through a 3rd party.
inability to secure refund and presence of dangerous individual on premises
Business reply on Google
Dear Dina, Thanks posting a false review. We do not have or had a reservation under Dina Guenther at our Hotel. Please be mindful when you a post a review that you have the correct location. Our hotel is in Liverpool NY in a very quiet location with no issues with homeless people. We wish you well and good luck...
room contained spiders and dust with rude staff interaction
Hotel room was dirty and management refused a full refund.
Room had poor lighting, broken furniture, and missing amenities.
Hotel staff double charged card and failed to maintain clean rooms.
Business reply on Google
We appreciate the review of your recent stay at our hotel and are sorry that you received a poor level of service; this is not the Comfort Inn norm as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. However most of your details are misleading and incorrect, but not surprised! We have advised you to contact Expedia, due to the fact you booked a Prepaid (No Cancel Reservation) for the wrong dates and checked in (2) days ahead your arrival date. Kudos to the staff for helping you with a reservation on such a high demand week with the NYS Fair being in town and calling Expedia on your behave. We are always here to help. We wish you well.
unauthorized credit card charges and incompetent staff handling booking concerns
Business reply on Google
We wish you well and good luck in future travels :) have a blessed day!
Unsanitary bedding, small room size, and lack of fresh breakfast options.
Room had mildew odor and a dangerous slippery shower floor.
hotel room requires maintenance and repairs due to poor condition
The hotel falsely advertised a pool that does not exist.
Business reply on Google
Thank you for your recent stay and the feedback. We do not advertise that we have a pool at this Hotel. Please make sure you are looking at the correct hotel. Second, there is drawers and cabinets underneath the vanity. Thanks again, we wish you well in your future travels.
The hotel room was extremely dirty and the staff was unhelpful.
The hotel room was dirty with thick dust on surfaces.
room was dirty with broken fixtures and plumbing issues
The hotel room had a strong odor and dirty, bug-infested carpet.
Room carpets were dirty and several fixtures were broken or malfunctioning.
Hotel room had maintenance issues, poor cleanliness, and reservation errors.