Comfort Inn Nashville - Opryland Area
🏨 Hotels & Travel · Nashville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Hotel charged customer for a room despite a cancellation request.
Business reply on Google
Thank you for your feedback, Sharonda. We are truly sorry to hear about your personal situation and understand this must be a very difficult time for you. However, we would like to clarify that at the time of your reservation, our standard cancellation policy was clearly explained. Reservations that are cancelled or modified within 48 hours of arrival are subject to a one-night room and tax charge, which is a standard industry policy and was communicated during your interaction with our guest services team. We also understand that documentation was requested in an effort to review your situation further and explore any possible exceptions. Unfortunately, as no documentation was provided, we were unable to proceed with any adjustments to the policy. We always strive to be fair and transparent with all guests while consistently applying our policies. If you would like to discuss this further, please feel free to contact the hotel directly. We wish you and your family the very best during this time.
Dirty rooms, uncomfortable bed, and unprofessional staff behavior.
Business reply on Google
Dear Sunshine, Thank you for sharing your experience. We regret the concerns with cleanliness, room comfort, and staff courtesy. We understand how important a quiet and well‑maintained environment is, and your comments will be reviewed with management to improve both facilities and service. Sincerely, Hotel Manager
unprofessional staff refused check-in assistance and denied refund for unused rooms
Hostile staff, refusal to refund, and presence of roaches.
Unsafe environment, confrontational staff, and presence of roaches in the hotel.
Business reply on Google
Dear Guest, We are truly sorry to hear about your unsettling experience and understand how distressing it must have been. This is not the level of service or safety we want for our guests. Your feedback is very important and will be carefully reviewed with the team to address these concerns. We appreciate you sharing your experience and will use your comments to help ensure a safer and more professional environment for all guests. Sincerely, Hotel Manager
Unsafe environment and staff failed to address noise complaints
Unsanitary room conditions and unsafe environment with disruptive guests.
Business reply on Google
Dear Guest, Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet expectations and that you encountered issues with cleanliness, noise, and safety. Your detailed feedback is important and will help us review and improve the property, guest comfort, and overall environment. We appreciate your honesty and hope that future stays elsewhere provide a much safer and more pleasant experience. Sincerely, Hotel Manager
hotel room contained hair and a cockroach carcass
Business reply on Google
Dear Guest, Thank you for sharing such detailed feedback. We are truly sorry to hear about the disappointing conditions you encountered and the concerns with cleanliness and atmosphere. While we are grateful that you brought these issues to our attention, we deeply regret that your experience did not reflect the standards we strive to maintain. Your comments will be reviewed carefully with our team as we work to address these problems and improve comfort and care for all future guests. Sincerely, Hotel Manager
hotel refused to provide a refund for a cancelled stay
Business reply on Google
Dear Diane Sivak, Thank you for sharing your thoughts. We are glad you took the time to provide feedback and we regret the experience was not as expected. Your comments help us understand where we can improve and we will continue working to create a more welcoming stay for all. Sincerely, Hotel Manager
The hotel appeared old and lacked proper cleanliness.
The air conditioning unit in the room is not functioning.
Hotel staff incorrectly accused guests of improper parking.
Business reply on Google
Dear Guest, We are glad to know the room met your expectations, though we truly regret the inconvenience you faced in the morning. It is understandable how frustrating that situation must have felt after a late night. Your feedback is important and will help us better handle similar situations in the future with more clarity and care. Sincerely, Hotel Manager
Staff refused check-in due to digital identification.
The hotel room was infested with carpet beetles.
Vehicle break-ins, rude staff, and unauthorized charges for unused nights.
Hotel had poor maintenance, rude staff, and unsanitary room conditions.
Unfriendly staff, poor room placement, and obstructed hallways caused allergy issues.
hotel room had mold, dirt, and excessive noise
Business reply on Google
Dear Sepun, I regret to read about your recent experiences. I apologize for the inconveniences you encountered during your stay. It is not our intention for guests to leave dissatisfied. We are actively investigating the issues you raised and will take appropriate measures to address them. Rest assured, we are implementing measures to enhance guest comfort. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.