Connect Cell Repair

Business reply on Google

Hi Michael, Thank you for your feedback. I want to clarify that Cell Phone Fix (the guy next door) is not our store and has no connection with our pricing, parts, or customer service. He takes orders from customers and then hands the devices to someone else to repair, which can lead to pricing differences and quality issues. At our store, we fix your device right in front of you, using high-quality parts, and we fully stand behind our work. If anything happens within the warranty period, we take responsibility and make it right — something you won’t usually find when dealing with a middleman. Calling it a “scam” is a strong accusation, especially when the misunderstanding comes from someone outside our business. If you have any questions or want us to recheck your device, we’re always here to help. Thank you.

Business reply on Google

Thank you for sharing your experience. While we regret that you feel disappointed, we strongly deny the serious accusations made in this review. When your Samsung Galaxy S22 Ultra was brought in, it was in a non-functional state (boot loop), and you specifically mentioned the need for data recovery. Our technician assessed the issue and determined that the only possible repair would involve replacing the data chip. Since data integrity was your top priority, we did not proceed with any repairs, modifications, or part replacements. The phone was returned to you without charge, and with all parts intact, as confirmed in-store. Unfortunately, repairing dead phones, especially with boot-loop or board-level failures, can be extremely complex. We understand your frustration, but implying that we swapped motherboards or stole parts is not only untrue—it’s deeply hurtful to a business that prides itself on honesty and professionalism. We also want to clarify that during our interaction, our technician “Z” was threatened with harm by the customer while I (Omar) was on speakerphone. Despite that, we stayed respectful and returned your phone as it was. To all future customers: we operate with

Business reply on Google

Dear Brittany, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced regarding the additional tax charged by the City of Chicago. We understand that unexpected expenses can be frustrating, and we regret any confusion or frustration this may have caused. Regarding your concern about the review, we want to address that when you requested assistance with writing the review, you were aware that it was composed by us. We apologize for any misunderstanding or discomfort this may have caused. Your feedback is valuable to us, and we strive to provide transparent and exceptional service to all our customers. Should you have any further questions or concerns, please don’t hesitate to reach out to us directly. We appreciate your understanding and hope for the opportunity to serve you better in the future. Warm regards Connect Cell Repair

Business reply on Google

Hey Imanol, sorry to hear about your issue, can you tell me when did you dropped off your phone and when did you pick it up? Also what phone you got repaired? I can assure you that if your phone is not repaired then its our responsibility to get it fixed. Please stop by at store again and ask for Danny. I will be able to assist you and get this resolved. Thanks

Business reply on Google

Q wriz, we apologies for any inconvenience you had to go thru. Most likely the situation was ur phone had no power or display, we can't check on a dead phone what are the other issue. That only happens if you want other parts to be fixed as well after the power on the device. Still stop by at the store and we will take care of you.