Continental Moving Company

Business reply on Google

Dear Patricia, Thank you for taking the time to share your thoughts. We're genuinely sorry to hear that your experience left you feeling disappointed. For clarity, and for those who may be reading this, we want to note that you were not a booked client of ours—no deposit was taken, nor was a job confirmed. You reached out for a quote, and we promptly provided our rates. As mentioned at the time, our pricing is dynamic and varies based on availability and demand—similar to airline or hotel pricing models. When you initially inquired, we shared our standard rates. However, since no booking was made, we subsequently scheduled other clients. By the time you reached back out, we were operating on capacity-based pricing, which resulted in a higher quote for the date requested. We understand this may have exceeded your budget and completely respect your decision to go with another provider. At Continental Moving, we do not engage in bait-and-switch practices. Transparency and fairness are foundational to our business. Every client receives the full rate details before confirming any job. Still, we’re sorry if there was any confusion or if our communication wasn’t as timely as it should ha