Courtyard by Marriott Boston Andover

Staff member made inappropriate religious comments during a reservation call.

The hotel does not have the advertised swimming pool.

Hotel failed to honor wedding block reservation and staff was unprofessional

Staff falsely accused guest of domestic violence and called the police.

Hotel construction is disrupting the local ecosystem and migratory patterns.

staff exhibited discriminatory behavior and falsely accused guests of smoking

hotel cancelled confirmed reservation and has poor facility conditions

The mattress was uncomfortable and the pillows were lumpy.

Room was cold and guest was charged extra for water bottles.

Broken elevator, poor room quality, and refusal to waive departure fees.

Hotel failed to provide reserved room type for family

Unauthorized guest accessed the hotel room due to security failure.

hotel provided incorrect room type due to overbooking

marijuana smoke from hallways enters rooms and triggers child asthma

Room had cigarette smoke, maintenance issues, and excessive noise.

Room contained trash and caused allergies with rude front desk service.

The hotel room was not cleaned properly before arrival.

Room amenities were broken and staff failed to address maintenance issues.

unresolved noise complaints, faulty plumbing, unexplained charges, and poor service