Courtyard by Marriott Bozeman

Business reply on Google

Thank you for sharing your feedback. We’re glad to hear that you found your room clean and the beds comfortable. We’re sorry, however, that our parking fee and breakfast and coffee options did not meet your expectations. We understand that additional fees and amenities are important considerations when choosing a hotel, and we appreciate you sharing your perspective.

Business reply on Google

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, especially during an already busy and important time of moving your daughter to MSU. We understand your frustration with the noise from the room above, and while we’re glad our team was able to offer a room change, we recognize that the timing made it impractical for you to move. We also appreciate your comments regarding the room size, parking fees, and breakfast pricing. We know these are important factors when choosing a hotel, and your feedback will be shared with our management team. We’re disappointed that we didn’t provide the comfortable and enjoyable stay you were hoping for, and we appreciate the candid feedback. We hope you’ll consider giving us another opportunity in the future to provide a better experience.

Business reply on Google

Thank you for taking the time to share your feedback. I'm very sorry to hear that your experience did not meet expectations. We understand how frustrating it can be to encounter issues during check-in, be assigned a room type different from what was reserved, and experience concerns with cleanliness and the condition of the hotel. Please know that this is not the impression we strive to leave with our guests, and we have shared your comments with our team so they can review these matters and address opportunities for improvement. Regarding parking, we apologize if the fee came as a surprise. We understand the importance of transparent communication surrounding any additional charges which is why we list this out on our website and on the parking pass at check in, but we will continue to look for ways to ensure this information is clearly communicated throughout the booking process and at check-in. We appreciate your candid feedback, as it helps us identify areas where we can improve the guest experience. Thank you again for sharing your concerns, and we wish you safe travels in the future.

Business reply on Google

Thank you for taking the time to share your experience. We sincerely apologize for the way you were treated during check-in. Waiting at the front desk for assistance while the associate was aware you were waiting is not the level of service we expect to provide, and the response you received when you asked for assistance was unacceptable. We are also very sorry that your check-in did not include important information regarding parking, check-in and check-out times, and other hotel policies. Guests should receive clear and courteous information upon arrival, and we fell short in that regard. Your comments regarding the associate who assisted you have been shared with our management team for follow-up and coaching. We take your concerns about the tone and professionalism of the interaction seriously. We appreciate you bringing this to our attention. Your feedback gives us an opportunity to address these issues with our team and ensure that every guest is welcomed with the courtesy, professionalism, and attention they deserve. We hope you will consider giving us another opportunity to provide you with the experience you should have received from the beginning.

Business reply on Google

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the cost of your stay, parking fees, and charges for additional items. We recognize that guests evaluate overall value based on both accommodations and amenities, and we appreciate your perspective. Your comments regarding the condition of the room have also been noted, as we continuously assess opportunities to improve our guest experience and property offerings. We value your feedback and will share your comments with our leadership team as we work to enhance the experience for all of our guests. Thank you for staying with us, and we hope to have the opportunity to serve you again in the future.

Business reply on Google

Thank you for bringing this to our attention. This is a very serious concern, and we take the security of our guests’ belongings extremely seriously. We appreciate you noting that management made efforts to assist, and your feedback has been shared with our leadership team for further review. We are committed to maintaining a trustworthy environment for every guest, and situations like this are thoroughly investigated. If you’re open to it, we’d appreciate the opportunity to connect with you directly to follow up further.

Business reply on Google

Thank you for taking the time to share your feedback regarding your recent stay at the Courtyard by Marriott Bozeman. I am sorry to hear that certain aspects of your experience did not meet your expectations. Please know that we take your comments seriously and have shared them with the relevant teams to ensure they are reviewed and addressed appropriately. We value your input as it helps us identify areas where we can improve and provide a better experience for our guests. Thank you for being a valued Marriott Bonvoy Member, and we hope to have the opportunity to better serve you in the future.

Business reply on Google

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed by our parking policy. Our parking fee helps us maintain the lot and surrounding grounds, and it’s consistent with other properties in the area. That said, we understand your frustration and appreciate you sharing your perspective—it’s helpful as we continue to review our guest experience. We do hope you found the rest of your stay comfortable and appreciate you choosing to stay with us.

Business reply on Google

Good afternoon Mr. Heath, Thank you for your recent stay and for sharing your feedback. As a valued Gold Elite member, your perspective is incredibly important to us, and I appreciate you taking the time to let us know about your experience. I understand your concerns regarding the parking fee, especially given the location of the hotel. While parking charges are sometimes necessary to maintain the facilities and ensure availability for our guests, we recognize that in areas without high demand or transit access, this can feel unnecessary. We truly appreciate your loyalty and hope to have the opportunity to welcome you back for a more seamless and satisfying experience. Sincerely, Courtyard Bozeman

Business reply on Google

Dear Ben, We apologize for any miscommunication regarding the parking fee. At check-in we ask each guest if they will be parking a vehicle, along with having the guest fill out a parking slip with vehicle information. At the top of the slip you filled out at check-in, it does state there is a $12 daily charge for parking. I will remind the front desk team that this should be told to guests verbally as well to avoid this happening in the future. We went ahead and refunded your parking fee back to the card on file, please let us know if there is anything else we can do for you. We appreciate you taking the time to share your feedback.

Business reply on Google

Dear Mr. Folmar, Thank you for taking the time to leave a review, we understand your time is valuable. We would like to sincerely apologize for the inconvenience regarding the patio music. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. We have fixed this issue so music is no longer playing through the night. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

Business reply on Google

Thank you for you Marriott Brand Loyalty and taking the time to share your feedback about your recent stay at the Courtyard Bozeman. We are constantly re-evaluating all of our fees to ensure we are in line with the Bozeman market from nightly charges, to any additional fees, so your feedback on these matters is always welcomed. I have followed up with our front desk team to ensure they are going over any possible upgrades or amenities for each of our valued members during the check in process when they are available, as we can always improve on our guest communication. Thank you again for taking the time to share your feedback

Business reply on Google

Thank you for taking the time to leave a review in regards to your recent stay at the Courtyard Bozeman. We understand that additional charges can be frustrating when traveling, and we do try to be as transparent as possible with all of our fees on our website during the reservation process. We are sorry that we missed this during your reservation process. We are constantly re-evaluating all of our fees to make sure we are in line with the Bozeman market so your feedback goes a long way. Thank you again for taking the time to share your feedback. We appreciate it.

Business reply on Google

We recognize your time is valuable and appreciate the feedback you have provided. I understand that additional fees during your stay might create a frustrating experience. Our team strives to provide the best possible experience for our guests and the safety of our guests both inside and outside our hotel is our upmost priority. I have passed on your feedback regarding the fee as we do re-evaluate all of our pricing and fees regularly. We are so glad to hear you enjoyed your stay otherwise, and we hope you choose to stay with us again when your travels bring you back to the area.

Business reply on Google

Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the experience provided to our guests. We are so sorry to hear we fell short of meeting your expectations while dining at our Bistro. Your experience has been shared with our Food and Beverage Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future. Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.

Business reply on Google

Thank you so much for taking the time to share your experience with us. Your stay was not up to our standard and for that I am truly sorry. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with our Food and Beverage team to ensure this will not happen again. Thank you again for your feedback and for choosing to stay with us.

Business reply on Google

We recognize your time is valuable and appreciate you taking the time to share your feedback. Your stay was not up to our standard and for that I am truly sorry. I have shared your feedback with our Maintenance team to address the HVAC noise. We are also working on possible solutions to try to neutralize some of the food smell that comes from our in-house Bistro. We do hope that you had safe travels home and thank you again for choosing to stay at the Courtyard Bozeman.