Courtyard by Marriott Concord

hotel failed to process refund despite meeting cancellation deadline

Rude staff, broken room phone, and poor location safety.

Multiple hotel rooms contained stained bedding and bodily fluids.

The hotel charges for coffee and has difficult access.

Poor housekeeping, rude staff, and unsanitary pool and hot tub facilities.

Hotel room had broken air conditioning, chemical odors, and rude staff.

Unsanitary tap water, construction noise, and strong paint odors in rooms.

Multiple room maintenance issues and poor cleanliness standards reported.

The hotel facility was dirty and the staff were rude.

Hotel room was dirty and lacked basic guest amenities and supplies.

Hotel facilities are outdated and lack basic room amenities.

unfriendly staff and inability to access room for one hour

room was not cleaned and common areas were left dirty

hotel rooms were not cleaned and staff refused to provide towels

Long wait times, incorrect room type, noise issues, and poor air quality.

Unsympathetic front desk staff and unclean bathtub with mysterious residue.

Inoperable television, poor cleanliness, and unhelpful front desk staff.

Hotel overbooked rooms, provided incorrect bedding, and lacked hot water.

Disorganized room block management and unprofessional staff behavior during wedding stay.

Hotel failed reservation, provided unsanitary room, and offered poor service.