Courtyard by Marriott Waikiki Beach
🏨 Hotels & Travel · Honolulu
total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and unhelpful during check-in and phone inquiries.
Business reply on Google
Maia, thank you for taking the time to describe your experience with us. We are sincerely sorry to hear that your interactions with our Guest Relations team left you feeling unwelcome, and that your room did not meet your expectations for comfort or quality. Your description of the service and the atmosphere you encountered is truly disappointing to us, and we appreciate you sharing these details so we can work with our team members to address where we went wrong. We are committed to making meaningful changes, and your comments will help inform those efforts.
Valet staff displayed dismissive and unprofessional attitude regarding dirty vehicle.
Poor room maintenance, lack of hot water, and hostile staff behavior.
Business reply on Google
Zach, we are truly sorry for the disappointing experience you described. It is clear that your visit included concerns with your room, the noise you experienced, and your interactions with our dining team, all of which fell far short of what we want any guest to encounter. We are especially concerned about the safety and maintenance issues in your guest room, and these will be immediately routed to our housekeeping and engineering teams. Your feedback about the dining experience will also be addressed directly with our Food and Beverage leadership, as the service you described does not reflect our commitment to hospitality. We appreciate you sharing these details so we can address them directly with our teams. Thank you again for giving us the chance to learn from your experience.
Housekeeping rooms were not prepared and staff performance is poor.
Room had hygiene issues, broken air conditioning, and a faulty door lock.
Business reply on Google
Diana, we are sincerely sorry for the experience you described during both of your stays with us. The cleanliness concern you encountered in your first guest room, along with the maintenance and comfort issues, do not reflect the high standards we set for ourselves. It is deeply troubling to hear that your second visit left you with concerns for your safety due to the door lock, especially given your expectations based on your loyalty to our brand. We recognize how important it is for frequent travelers like yourself to feel secure, comfortable, and cared for, and we are truly disappointed that we missed the mark in several key areas. Your comments have been routed to both our housekeeping and engineering teams so we can address the issues you encountered and prevent them from happening again. Thank you for bringing this to our attention, Diana. We are grateful for your candor, and we hope you will allow us another opportunity in the future to provide a far better experience.
Poor staff responsiveness, lack of amenities, and compromised room privacy.
Business reply on Google
Linda, we are truly sorry that your experience with us was such a disappointment. It is especially concerning to hear about the issues you described with our team members, as well as the condition of your guest room and amenities. Please know that your feedback will be shared with our Guest Relations, Housekeeping, and leadership teams to help guide improvements. We are grateful you took the time to share these details, and we are sorry your visit did not reflect the standard we strive to provide.
The hotel room and microwave were not cleaned during the stay.
Business reply on Google
We are truly sorry, SR, that the cleanliness of your room was not up to standard during your visit. Experiences like this are not what we want for our guests, and our housekeeping team will be reviewing this situation closely. Your feedback helps us focus on providing a better stay for every guest.
Poor valet service, room cleaning issues, and unhelpful front desk staff.
Business reply on Google
Thank you for sharing your experience with us, Ptp. We are very sorry your visit was so disappointing and that several aspects of your stay left you feeling frustrated from the moment you arrived. Your comments about valet, housekeeping, and your guest room, as well as your interactions with our front desk team, are deeply concerning. Our engineering and housekeeping teams will be reviewing the issues you described, and our Guest Relations team will be addressing your feedback about service. We truly regret that this visit did not provide a relaxing getaway and that you left with such a negative impression. Thank you for taking the time to tell us what happened.
faulty door locks and intermittent electrical outlets in hotel room
Business reply on Google
Thank you for taking the time to share your experience. We are truly sorry you encountered ongoing challenges with your guest rooms and did not feel welcomed by our front desk team upon arrival. The issues you described around security and maintenance are not what anyone should expect, and we understand how frustrating it must have been to face trouble with both deadbolts as well as unreliable outlets during your visit. Your comments have been shared with our engineering and Guest Relations teams so we can address these concerns directly. Our team would have wanted your time with us to feel comfortable and supported throughout. We appreciate you letting us know, and we are grateful for the opportunity to learn from your feedback.
hotel failed to notify guests about pool construction before arrival
Business reply on Google
Kristen, we are truly sorry for the experience you described during your family’s most recent stay. Not communicating the pool closure in advance was a clear miss on our part, and we understand how disappointing it must have been, especially since enjoying that amenity was such a priority for you. The lack of acknowledgment during your celebration only added to your frustration, and we regret that our Guest Relations team did not provide the hospitality you expected. We understand how this visit let you down after years of choosing us, and we appreciate you taking the time to outline your experience so candidly. Your feedback is being shared with our leadership to ensure better communication and a higher level of care for our guests in the future. We are grateful you brought this to our attention.
Hotel room maintenance issues and unauthorized early check-in fees.
Business reply on Google
Johnny, thank you for sharing your feedback. We’re sorry your experience fell short of expectations, and your comments have been shared with our team for review. Your input helps us focus on areas that need improvement, and we appreciate you taking the time to let us know about your stay.
Hotel has severe security, maintenance, and housekeeping failures.
Hotel rooms are dated, small, and have poor water pressure.
Business reply on Google
Dawn, thank you for sharing your detailed feedback with us. We’re sorry your experience wasn’t as expected and can understand your frustration given your history with the brand. Your comments about the accommodations, amenities, and the check-out experience have been reviewed with our team so we can address these concerns. We do appreciate your acknowledgment of our team members’ courtesy and are committed to making improvements moving forward.
Staff provided indifferent service and the property facilities are dated.
Business reply on Google
A, thank you for sharing your experience with us. We’re sorry your visit didn’t meet expectations and appreciate you taking the time to let us know. Your comments about the level of service and overall accommodations have been shared with our team for review as we look for ways to improve.
Poor room cleanliness, unresponsive staff, and inadequate facility design.
Business reply on Google
Kimberly, thank you for taking the time to share your experience. We’re sorry your stay hasn’t met the standards you expect or those we aim to provide. Your feedback about the room and service has been shared with our team, and we’ll review your comments to help us improve. We appreciate you letting us know about your concerns.
Multiple maintenance issues and poor service standards during hotel stay
Business reply on Google
Maitri, thank you for taking the time to share such detailed feedback. We’re sorry your visit was so disappointing and not what you expected, especially regarding the condition of your room and the service challenges you encountered. Your comments have been shared with our team for review as we work to improve the guest experience. We truly appreciate you letting us know where we can do better.
Inconsistent service, unresolved room issues, and missing loyalty rewards points.
Business reply on Google
Thank you for sharing such detailed feedback. We’re sorry your visit fell short of expectations, especially regarding room comfort, guest services, and the challenges with your rewards account. Your comments have been shared with our team to identify where we can improve and to ensure a more positive experience moving forward. We appreciate you letting us know about your concerns.
Poor housekeeping, missing amenities, and issues with valet parking services.
Business reply on Google
Lan, thank you for sharing your feedback. We’re sorry your stay didn’t meet expectations, and we understand how frustrating it can be when things don’t go as planned. Your comments have been shared with our team so we can work on making improvements. We appreciate you taking the time to let us know about your experience.
Rude staff and inconsistent room cleaning services provided during stay.
Business reply on Google
Adam, thank you for sharing your detailed feedback. We’re sorry your experience wasn’t as expected and your interactions at checkout left you disappointed. Your comments have been shared with our team so we can review them carefully and identify ways to offer a more welcoming and consistent visit in the future. We appreciate you taking the time to let us know about your stay.
Room quality was poor with broken locks and missing amenities.