Courtyard by Marriott Providence Lincoln
🏨 Hotels & Travel · Lincoln
total experiences
replied on google
Most reported issues
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Experiences
Incompetent staff caused long wait and incorrect hotel booking
Business reply on Google
Good morning Mr. Fletcher, I apologize for the inconveniences caused while trying to book your reservation at the Lincoln Courtyard. This is not up to the standard that we strive to achieve for all of our guests. I will address the situation with the management team to ensure that this does not happen in the future. I hope that you choose to stay at the Lincoln Courtyard for your future stays when needing hotel accommodations in the area. Sincerely, Jim Marcil General Manager
poor housekeeping, excessive noise, and long wait times for breakfast
Business reply on Google
Dear Ms. Ozak, I apologize for the inconveniences caused during your most recent stay. I left a voice mail related to the number that was on file. Please return my call at 401-333-3400 ext 4905. All of the issues have been addressed with the leadership team. I look forward to your return call and again my sincere apologies. Jim Marcil General Manager
Poor communication, rude staff, and mishandled wedding room block arrangements.
The business failed to respond to multiple contact attempts.
Business reply on Google
Dear Ms. Carvalho, I apologize for the delay in our response. Please email our task force Director of Sales, Carolina Pacheco at CPacheco@buffalolodging.com to request the information you are looking for. Warm regards, Jim Marcil General Manager
Hotel kitchen refused food service and staff displayed unprofessional behavior.
Front desk staff refused to address excessive noise from hotel event
Business reply on Google
Good morning, Thank you for submitting the review regarding your most recent stay and brining attention to the noise complaint caused by the party in the meeting room. I apologize for the inconvenience caused that disrupted your stay. I will address the issue with the hotel leadership team. I hope that you choose to stay at the Lincoln Courtyard for your future stays when needing hotel accommodations in the area. Sincerely, Jim Marcil General Manager
Front desk staff was rude and refused to provide her name.
Business reply on Google
Good afternoon Mr. Doe, Thank you for submitting the review regarding your most recent stay. I apologize for the level of service demonstrated by Lynn during your service interactions. I will address the issue appropriately. May I ask what corporate account that you are affiliated with? I hope that you choose to stay at the Lincoln Courtyard for your future stays when needing hotel accommodations in the area. Sincerely, Jim Marcil General Manager
Customer slipped on ice caused by poor building maintenance
Business reply on Google
Good morning, I appreciate your feedback regarding the situations that occurred during your stay at the Lincoln Courtyard and will be happy to look into each of them with the management team. Can you email me the name and phone number of the member of your party that experienced the slip and fall as well as the registered guest that is in our system for our records. Can i also obtain your contact number and email address? My email address is jmarcil@buffalolodging.com. I hope that the member of your party is feeling better following the fall. Sincerely, Jim Marcil
Hotel charged unauthorized extra fees and refused a refund.
Business reply on Google
Dear Mr. Nyzel, I apologize for the not allowing you a late check out given the time you arrived. The $250 deposit should be refunded back to your credit card with in 7 to 10 days from the date of check out based upon your bank. Sincerely, Jim Marcil General Manager
Broken television and failure to provide promised loyalty point compensation.
Business reply on Google
Dear Mr. Verrett, I apologize for the delay in the posting of the 10,000 points. The point request has been processed and should be available in your account with 72 hours. Again, I apologize for the issue with the TV during your stay and the way in which the engineer handled the situation. I will be discussing the situation with the leadership team. Sincerely, Jim Marcil General Manager
Hotel lacked amenities, water access, housekeeping, and hot water.
Business reply on Google
My apologies for the inconveniences caused due to the water shutdown as part of our renovation process. Please email me back at jim.marcil@buffalolodging.com with the registered guest name and the dates of stay so I can provide compensation for the inconveniences. Sincerely, Jim Marcil General Manager
Hotel room had broken amenities, poor cleanliness, and ceiling water leaks.
room was unsanitary with hair, debris, and non-functional television
The hotel room was dirty, noisy, and had malfunctioning amenities.
Hotel facilities were broken, dirty, and in poor condition.
Business reply on Google
DTJB Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. I am happy to note that we have started repairing the pool area! We are in the planning stages of a full property renovation. Despite this, we hope to be able to welcome you back on a return visit to Rhode Island.
hotel bathrooms and pool area were dirty with broken amenities
Room had mold, water damage, and non-functional amenities.
room contained soiled towel and floor had large water leak
rooms contained mold and smelled of poor hygiene
Staff failed to provide the reserved room for three guests.