Courtyard by Marriott Kansas City Overland Park/Convention Center

The hotel room was dated and the bed was uncomfortable.

Front desk personnel were rude to the guest.

Personal belongings were stolen from the hotel room by housekeeping staff.

Hotel failed to provide promised room and charged for stay

Hotel room temperature control issues and excessive outdoor trash accumulation.

hotel failed to provide prepaid breakfast package

Hotel room was unsanitary and breakfast quality was poor.

Room maintenance issues and poor quality breakfast options provided

Guests assigned to occupied rooms and unprofessional staff behavior.

Hotel refused to provide housekeeping services during a five night stay.

staff failed to provide towels and expected guest to fix toilet

Hotel failed to provide reserved room type and assigned decommissioned room.

Hotel room was dirty and staff interrupted guest interactions repeatedly.

The hotel room was filthy with poor maintenance and rude service.

The hotel charges an additional daily fee for guest parking.

Unexpected hotel fees and unauthorized charges added to the final bill.

hotel rooms were separated and coffee tray was infested with ants

The room air conditioning unit was broken and noisy.

malfunctioning air conditioning and failure to provide housekeeping services

Unfriendly staff and issues with room temperature and hot water.