Courtyard by Marriott Portland Downtown/Waterfront
🏨 Hotels & Travel · Portland
total experiences
replied on google
Most reported issues
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Experiences
Room was not ready at the scheduled check-in time.
Hotel room air conditioning failed to cool the room overnight.
Hotel amenities were unavailable despite being advertised on the website.
Front desk staff exhibited poor attitudes and unprofessional behavior.
unprofessional and rude behavior from hotel staff across multiple departments
Unauthorized room entry and lack of management response to security breach.
Staff entered occupied room without knocking and management failed to respond.
Business reply on Google
Thank you very much for your feedback. I am very sorry that your stay did not meet your expectations. We understand that when you stay at a hotel one of the very basic things that you should receive is privacy while you are here with us. We have addressed the process of entering a guest's room with all of our team members and continue to train and educate our team on all of the other tasks that are involved with taking care of our guests. We are utilizing your feedback as training for our future guests. Thank you again for your feedback and we hope to see you again in the future.
The business failed to process a refund for a cancelled reservation.
Hotel room lacked amenities, had faulty shower temperature, and pest issues.
Lack of housekeeping services and poor bathroom design caused flooding.
The hotel made multiple unauthorized charges to the customer's credit card.
Management issues regarding room readiness and communication policies.
Water leaked through windows and walls during a rainstorm.
The hotel room had bed bugs and non-functional bathroom lighting.
unauthorized charges were applied to the account after checkout
Hotel failed to provide guaranteed suite and ignored follow-up requests.
Broken shower drain, inadequate hot water, and unsanitary room conditions.
hotel failed to credit reward points for the stay
Excessive noise from adjoining room was not resolved by front desk.
Staff discarded laundry and failed to resolve room maintenance issues.