Courtyard by Marriott Washington, DC/Foggy Bottom

Hotel assigned an occupied room to a guest

unauthorized parking fee charged to the guest's final bill

Front desk staff were rude and confrontational to guests.

Hotel heating system failure and lack of room service

High parking fees and lack of modern payment options.

Personal property was stolen from the hotel room during the stay.

hotel only offers valet parking and staff attempted to keep keys

Unexpected variable nightly room rates and poor response to smoke complaint

Hotel charged unauthorized pet fees for an emotional support animal.

Incorrect breakfast charges and unauthorized incidental fees applied to credit card

multiple service failures including room readiness, amenities, and billing errors

Hotel room was not cleaned and staff were rude.

Discriminatory treatment and poor service from hotel staff

Hotel provided an uncleaned room and lacked professional customer service.

Room was not ready at check-in and key cards malfunctioned repeatedly.

Valet service failure and unprofessional staff behavior at the hotel.

room contained stains on sofa and fluid marks on surfaces

Expensive headphones were stolen from the vehicle while using valet parking.

Elevator malfunctioned and trapped guests without proper warning signage

Room amenities were broken and unexpected valet charges were applied.