Cracker Barrel Old Country Store
🍽️ Restaurants · Bentonville
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Cold food and poor service quality at the restaurant.
Business reply on Google
Bob, we let you down and that’s not okay. We’d like to make this up to you. Please visit us here to share some additional information: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor food quality and unprofessional service at this location.
Business reply on Google
Oh no, Matt. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was cold.
Business reply on Google
We’re so disappointed to hear about this, Sherri. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Waiter changed food orders without permission and provided poor service.
Business reply on Google
We hear you and want to follow up. Share more with us here: https://guestrelations.crackerbarrel.com/s/contactsupport
The food quality and taste were poor and disappointing.
Business reply on Google
We want to follow up on this. Let us know the details here: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times, poor service, and low quality food items.
Business reply on Google
We’re so sorry for this experience. Please reach out here to give us the chance to fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
The country fried steak tasted like a frozen microwave dinner.
Business reply on Google
We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
The to-go meals provided were not fresh.
Business reply on Google
What can we do to make this right? We’re so sorry you experienced this. Please visit so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Discriminatory service and long wait times for cold food orders.
Business reply on Google
Hi Moses, this is not the experience we want our guests to have, and we are sorry we did not meet our usual standards. Could you email us at guestservices@crackerbarrel.com? Please use "Yelp/Google Review" as your subject line. Additionally, please provide this review, as well as the store location, your email/phone number, and any further information you want to share with us regarding these concerns.
The food quality and portion sizes were unsatisfactory.
Business reply on Google
We’re so sorry this visit wasn’t up to our standards. We’d like the chance to make it right. Please visit this link: https://guestrelations.crackerbarrel.com/s/contactsupport
Cold food, poor service, and difficulty getting staff attention.
Business reply on Google
This is not what we want to hear. How can we make it right? Please tell us here: https://guestrelations.crackerbarrel.com/s/contactsupport
Waitress lost the food order and provided poor service
Business reply on Google
We’re so sorry this visit wasn’t up to our standards. We’d like the chance to make it right. Please visit this link: https://guestrelations.crackerbarrel.com/s/contactsupport
excessive wait times and unprofessional staff behavior
Business reply on Google
What can we do to make this right? We’re so sorry you experienced this. Please visit so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The food quality was poor and ingredients were incorrect.
Business reply on Google
This isn’t okay. We want to make this right. Please visit this link so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor service, missing food items, and incorrect order preparation.
Business reply on Google
Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The meal contained raw dumplings and incorrect ingredient proportions.
The restaurant failed to seat the party after a long wait.
Business reply on Google
This makes us sad. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
The food was served cold and the service was slow.
Business reply on Google
This is not what we want to hear. How can we make it right? Please tell us here: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait time for service due to understaffing.
Incorrect pickup order and poor management of staff and service
Business reply on Google
Sorry to hear about the poor experience, James. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.