Cracker Barrel Old Country Store
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Long wait times, unclean table, and poor food quality.
Business reply on Google
We’re so disappointed to hear about this, Cristy. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Incorrect order delivery and unresponsive service from staff
Business reply on Google
Hans, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
waitstaff failed to acknowledge or serve customers at their table
Business reply on Google
This isn’t okay, Jamie. We want to make this right. Please visit this link so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Cold food and poor quality served with incorrect billing practices.
Business reply on Google
Tammy, we let you down and that’s not okay. We’d like to make this up to you. Please visit us here to share some additional information: https://guestrelations.crackerbarrel.com/s/contactsupport
excessive wait times for service and food delivery
Business reply on Google
This makes us sad, Lashone. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and incomplete order due to inattentive staff
Business reply on Google
Oh no! We’re so disappointed to hear this, Nickolas. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was flavorless and poorly prepared.
Business reply on Google
Athena, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor service, long wait times, and low quality food preparation.
Business reply on Google
This experience missed the mark. Please give us a chance to make it better: https://guestrelations.crackerbarrel.com/s/contactsupport
Order was late, missing items, and contained incorrect food and drink.
Business reply on Google
We hate to see this and want to check into it. Send us a message here: https://guestrelations.crackerbarrel.com/s/contactsupport
Slow service and improperly heated food items.
Business reply on Google
Not the visit we hoped for – let us know how we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor service, missing food ingredients, and lack of restaurant cleanliness.
The meal served was of poor quality and inedible.
Business reply on Google
Not the visit we hoped for – let us know how we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Manager was dismissive and rude regarding a question about food quality
Business reply on Google
We’d love the chance to make this right. Reach out when you can: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times, cold food, and a hair in the dessert.
Business reply on Google
We hate to see this and want to check into it. Send us a message here: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant served spoiled fish and charred, inedible replacement food.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
long wait times and poor service from waitstaff
Business reply on Google
We messed up, but we want to make it up to you. Please contact us here so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
Slow service and unavailability of menu items at breakfast
Business reply on Google
Hi Sherri. We're so sorry for all the things that went wrong with your experience. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
Long wait times, incomplete food delivery, and poor food quality.
Business reply on Google
We're sorry to hear about the poor experience, Shari. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
Food was cold, poor quality, and contained plastic debris.
Business reply on Google
Sorry to hear about the poor experience, Meagan. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.
Inconsistent food quality, cleanliness issues, and pushy service staff.