Cracker Barrel Old Country Store
🍽️ Restaurants · Covington
total experiences
replied on google
Most reported issues
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Experiences
frequent order inaccuracies and poor staff performance
Business reply on Google
This makes us sad, Stephanie. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
Incomplete food order and unprofessional staff response.
Business reply on Google
Oh no, Kayla. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant prices are considered too high for the value provided.
Business reply on Google
Hi, Justin. We’re so sorry for this disappointing experience. Please let us know more about this visit here, so we can correct it: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff refused to honor a promised promotional discount on the bill.
Business reply on Google
We’re so disappointed to hear about this, Jason. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and poor coordination of food service.
Business reply on Google
Hi, Fawaffles. We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Restaurant had limited menu availability and slow service
Business reply on Google
Oh no, Cristina. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Food served had a bite taken out of it
Business reply on Google
Hi, Mark. We’re so sorry for this disappointing experience. Please let us know more about this visit here, so we can correct it: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was cold and poorly prepared.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
multiple sets of utensils were found with food residue
Business reply on Google
We're sorry to hear about your experience. If you could send us an email at guestservices@crackerbarrel.com, and reference case #2393275, along with your details, we would like to look into this further and address your concerns.
The restaurant removed its signature rustic decor and nostalgic atmosphere.
Business reply on Google
We’re disappointed to hear this. Please let us know more so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The food quality was poor and inconsistent across multiple visits.
Business reply on Google
This makes us sad to hear. Please let us know more so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was cold, undercooked, and poor in quality.
Business reply on Google
We appreciate the feedback and want to make this right. Please reach out here: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant atmosphere changed due to new interior decor.
Business reply on Google
Sounds like we missed the mark. Let us know what happened here: https://guestrelations.crackerbarrel.com/s/contactsupport
Food quality was poor and items were served cold.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and poor quality, tough food served.
Business reply on Google
This makes us sad. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
The cheeseburgers served were of poor quality.
Business reply on Google
We’re so sorry. We’d like to know more – so we can make it right. Please visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor service, long wait times, and lack of restaurant cleanliness.
Business reply on Google
We’re so sorry for this experience. Please reach out here to give us the chance to fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
The food portion was small and served cold.
The restaurant has visible mold and served improperly cooked food.
Business reply on Google
Sorry to hear about the poor experience. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.
The roast beef, mashed potatoes, and mac and cheese were cold.