Cracker Barrel Old Country Store
🍽️ Restaurants · DeSoto
total experiences
replied on google
Most reported issues
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Experiences
Poor service, long wait times, and undercooked food at this location.
Excessive wait times and failure to provide ordered children's meal
Hostess failed to notify customer that their pickup order was ready
Business reply on Google
Tondra, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant served raw chicken to multiple customers.
Business reply on Google
Hi, Elizabeth. We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and poor quality food served at high cost.
Business reply on Google
We’re so disappointed to hear about this, David. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff refused service before the posted closing time.
Business reply on Google
This makes us sad, John. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
excessive wait times and unprofessional staff behavior
Business reply on Google
Dominique, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
Order delayed significantly due to a large catering order
Business reply on Google
Oh no, Jah. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The mashed potatoes served were improperly prepared and had a liquid consistency.
Business reply on Google
We’re so disappointed to hear about this, Claribel. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Slow service, cold food, and poor staff responsiveness.
Business reply on Google
This makes us sad, Avi. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
Staff displayed poor interpersonal skills and appeared annoyed with customer requests.
Business reply on Google
Oh no! We’re so disappointed to hear this, Brielle. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and incorrect food order for a large party.
Business reply on Google
Hi, Nazir. Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant lacks allergy-friendly options and staff refused to accommodate requests.
Business reply on Google
Hi, Isabel. We’re so sorry for this disappointing experience. Please let us know more about this visit here, so we can correct it: https://guestrelations.crackerbarrel.com/s/contactsupport
Order contained missing items and cold, poor quality food.
Dirty silverware, cracked glassware, and unsanitary bathroom conditions reported.
Poor food quality, unclean facility, and unhelpful management response.
Business reply on Google
That’s not the experience we want for our guests. Please reach out to guestservices@crackerbarrel.com and include case #1770769 so we can investigate further.
The food quality was poor with hard biscuits and undercooked potato.
Business reply on Google
We're truly sorry we didn't get it right this time around. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.
Poor service, cold food, long wait times, and unsanitary dining conditions.
Business reply on Google
We take this very seriously and sincerely apologize for such a frustrating experience. Can you please email us some additional information at guestservices@crackerbarrel.com? Please use "Google review" as your subject line and email us this review. Please also include a phone number, email address, store location, as well as any additional information you’d like to share with us.
Slow service and poorly prepared food items at the restaurant.
The customer experienced significant delays in receiving their meal.
Business reply on Google
Sorry to hear about the poor experience, Latrisha. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.