Cracker Barrel Old Country Store
🍽️ Restaurants · Kansas City
total experiences
replied on google
Most reported issues
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Experiences
Server was rude and provided dishonest information regarding product availability.
Business reply on Google
Destany, we let you down and that’s not okay. We’d like to make this up to you. Please visit us here to share some additional information: https://guestrelations.crackerbarrel.com/s/contactsupport
Undercooked food caused illness and concerns regarding kitchen hygiene.
Business reply on Google
Hi, Latasha. We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff members were rude and condescending to customers
Business reply on Google
Oh no, Andrew. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Increased prices and decreased food quality and portion sizes.
Business reply on Google
Hi, Carlos. We’re so sorry for this disappointing experience. Please let us know more about this visit here, so we can correct it: https://guestrelations.crackerbarrel.com/s/contactsupport
The portion sizes served were smaller than expected.
Business reply on Google
Oh no, Stephen. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff member allegedly yelled at customer to leave the parking lot.
Business reply on Google
This wasn’t the experience we wanted for you. Please give us the chance to fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
The breakfast food quality was poor and poorly prepared.
Business reply on Google
We hear you and want to follow up. Share more with us here: https://guestrelations.crackerbarrel.com/s/contactsupport
Incomplete takeout order missing paid items multiple times
Business reply on Google
We messed up, but we want to make it up to you. Please contact us here so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and rude staff service during dinner.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
Customers left after waiting ten minutes without being served by staff.
Poor food quality, excessive salt, and service failures during dinner.
Business reply on Google
What can we do to make this right? We’re so sorry you experienced this. Please visit so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Incorrect food orders, poor service, and overcooked steak.
Business reply on Google
We’re so sorry for this experience. Please reach out here to give us the chance to fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant served undercooked chicken and poor quality steak.
Staff served meat products despite explicit request for vegetarian meal options.
Business reply on Google
Oh no. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Incomplete takeout order and unprofessional management response
Business reply on Google
Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was cold and appeared to be leftover quality.
Business reply on Google
Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The country fried chicken portion size was unacceptably small.
Business reply on Google
We're sorry to hear about the poor experience, Bridget. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
Poor food quality and unresponsive management service