Cracker Barrel Old Country Store
🍽️ Restaurants · Louisville
total experiences
replied on google
Most reported issues
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Experiences
The steak was poorly prepared and overpriced.
Business reply on Google
L, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
The food quality is poor and tastes like canned ingredients.
Business reply on Google
This isn’t okay, Anita. We want to make this right. Please visit this link so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was cold, undercooked, and poor quality.
Business reply on Google
We’re so disappointed to hear about this, Zachary. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The restaurant bathroom was unsanitary and lacked toilet paper.
Business reply on Google
Hi, Jeffrey. We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times for service resulted in leaving the restaurant.
Business reply on Google
Oh no, Jared. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Incorrect to-go order and poor customer service from staff member.
Business reply on Google
Hi, Shelly. We’re so sorry for this disappointing experience. Please let us know more about this visit here, so we can correct it: https://guestrelations.crackerbarrel.com/s/contactsupport
The meatloaf was served raw and other food items were poor.
Business reply on Google
We’re so disappointed to hear about this, Autum. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Excessive wait time for simple to-go order and lack of service
Business reply on Google
This makes us sad, Cath. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
Customer served undercooked meatloaf and received poor management response
Business reply on Google
Hi, Sunshine. Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The quality of the food has declined following menu changes.
Business reply on Google
Oh no! We’re so disappointed to hear this, It's. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
customers left after waiting for service without being greeted or seated
Poor service, incorrect food order, and lack of staff attention.
Business reply on Google
This makes us sad to hear. Please let us know more so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Cold, tough food and dirty serving utensils.
Business reply on Google
We're sorry to hear about your experience. Please email us at guestservices@crackerbarrel.com and reference case #1775626 along with your details—we’d like to look into this and make it right.
Long wait times, incomplete food delivery, and poor restaurant cleanliness.
Business reply on Google
We're sorry to hear about your experience. If you could send us an email at guestservices@crackerbarrel.com, and reference case #1706496, along with your details, we would like to look into this further and address your concerns.
Slow service and poor food quality at the restaurant.
Business reply on Google
What can we do to make this right? We’re so sorry you experienced this. Please visit so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Excessive wait times and discriminatory treatment by staff during order pickup.
Business reply on Google
We’re so sorry. We’d like to know more – so we can make it right. Please visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Slow service and incorrect order fulfillment by inattentive staff.
Business reply on Google
We're sorry to hear about your visit. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us. Thank you.
The food quality was poor and steaks were improperly cooked.
Foreign objects found in blueberry pancakes
Order was lost, delayed, and served with poor food quality.