Cracker Barrel Old Country Store
🍽️ Restaurants · Madison
total experiences
replied on google
Most reported issues
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Experiences
Inattentive service and incorrectly prepared food requiring multiple returns.
Business reply on Google
Hi, Marilyn. We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
customer left after being ignored by staff for ten minutes
Business reply on Google
We’re so disappointed to hear about this, Michael. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was overpriced and lacked flavor.
Business reply on Google
This makes us sad, Jennifer. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
Waitress was inattentive, order was incorrect, and staff ignored billing questions.
Business reply on Google
Oh no! We’re so disappointed to hear this, Michelle. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Cold food served and manager refused to provide a refund
Business reply on Google
This isn’t okay, Jermy. We want to make this right. Please visit this link so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times and poor staff attentiveness in a disorganized store.
Business reply on Google
Dixie, we let you down and that’s not okay. We’d like to make this up to you. Please visit us here to share some additional information: https://guestrelations.crackerbarrel.com/s/contactsupport
Foreign objects found in food with no management resolution provided.
Business reply on Google
User, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
Incorrect order availability, improperly cooked steaks, and cold soup served.
Business reply on Google
Oh no, P. We’re so sorry to hear about this visit. Please let us know how we can make this up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was cold, undercooked, and overcooked.
Business reply on Google
We’re so disappointed to hear about this, Rita. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff refused to turn off ceiling fans despite customer discomfort.
Business reply on Google
This makes us sad, Kathy. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
The food quality was poor and tasted stale.
Business reply on Google
Hi, Brito. Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Metal bristle found in the macaroni and cheese
Business reply on Google
Oh no! We’re so disappointed to hear this, Andrew. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Customer became ill after consuming undercooked eggs at the restaurant.
Business reply on Google
This isn’t okay, Sarah. We want to make this right. Please visit this link so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times, dirty tables, and incorrect food orders.
Customer experienced discriminatory seating practices and poor service from staff.
The restaurant was dirty and the food was poorly prepared.
Poor service and incorrect orders due to staffing issues
Business reply on Google
Yikes – this isn’t the experience we want for you. Let us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Waitress provided poor service and failed to deliver ordered food items.
Business reply on Google
We're sorry to hear about the poor experience, Tanya. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
The restaurant served spoiled ham and provided poor management response.
Business reply on Google
Hi Bernard. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
Poor food quality and indifferent service provided by staff.
Business reply on Google
Hi Alex - Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.