Cracker Barrel Old Country Store
🍽️ Restaurants · Mobile
total experiences
replied on google
Most reported issues
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Experiences
Long wait time and poorly prepared food items.
Business reply on Google
We’re so disappointed to hear about this, Geezy. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor service, incorrect food orders, and lack of cleanliness.
Business reply on Google
This makes us sad, Shanna. We want to correct this experience. Would you please let us know more – and how we can fix it? https://guestrelations.crackerbarrel.com/s/contactsupport
ants found in food and on the dining table
Business reply on Google
We’re so disappointed to hear about this, David. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Customer was ignored and left without being able to place order
Business reply on Google
Hi, Ken. Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Rude staff, poor service, and a cockroach sighting in the dining area.
Business reply on Google
Oh no! We’re so disappointed to hear this, Brittney. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
customers waited thirty minutes without receiving service or drinks
Business reply on Google
Layla, we let you down and that’s not okay. We’d like to make this up to you. Please visit us here to share some additional information: https://guestrelations.crackerbarrel.com/s/contactsupport
poor service and incorrect food preparation with unhelpful management
Business reply on Google
Not the visit we hoped for – let us know how we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff and management were unable to process a holiday meal order.
Business reply on Google
This makes us sad to hear. Please let us know more so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Missing items in delivery order and poor customer service response.
Business reply on Google
We hate to see this and want to check into it. Send us a message here: https://guestrelations.crackerbarrel.com/s/contactsupport
Customers waited over an hour without being served by staff.
Business reply on Google
Not the visit we hoped for – let us know how we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
smaller than expected food portions served
Business reply on Google
Yikes – this isn’t the experience we want for you. Let us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
disorganized staff communication and poor food presentation
The food quality and menu changes were unsatisfactory.
Business reply on Google
Oh no, this isn’t what we want to hear. Please let us know how we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
Food quality has declined and menu prices have increased.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
Food was undercooked, cold, and service was disorganized regarding bread delivery.
Business reply on Google
We’re so disappointed to hear about this1. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
customer waited for unavailable food items after ordering
Business reply on Google
We’re so disappointed to hear about this1. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Ordered meal was unavailable and the replacement steak was inedible.
Business reply on Google
This is not what we want to hear. How can we make it right? Please tell us here: https://guestrelations.crackerbarrel.com/s/contactsupport
Food items were missing and the served meal was poor quality.
Business reply on Google
We’re so sorry. We’d like to know more – so we can make it right. Please visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Long wait times, cold food, and poor service quality.
Long wait times and cold food served by unprofessional staff.
Business reply on Google
Sorry to hear about the poor experience, Stephen. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include: phone number, email address, store location, as well as any additional information you’d like to share with us.