Cracker Barrel Old Country Store
🍽️ Restaurants · Morgantown
total experiences
replied on google
Most reported issues
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Experiences
The restaurant table and utensils were dirty and drinks were poor.
Business reply on Google
Oh no! We’re so disappointed to hear this, Hannah. Please visit this link to give us a bit more info, so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The food quality and service were both poor.
Business reply on Google
Sarah, we are so sorry. Please visit this link to give us a bit more information so we can fix this: https://guestrelations.crackerbarrel.com/s/contactsupport
The chopped steak was dry and the mashed potatoes were cold.
Business reply on Google
This isn’t okay, Terri. We want to make this right. Please visit this link so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
The bacon cheeseburger was served undercooked twice.
Business reply on Google
Desiree, we let you down and that’s not okay. We’d like to make this up to you. Please visit us here to share some additional information: https://guestrelations.crackerbarrel.com/s/contactsupport
Hostess repeatedly refuses to seat family at appropriately sized tables.
Business reply on Google
Hi, West. We’re so disappointed to read about your experience. Please give us the chance to make it right, and visit: https://guestrelations.crackerbarrel.com/s/contactsupport
waiter failed to provide adequate drink refills during the meal
Business reply on Google
Not the visit we hoped for – let us know how we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Smaller food portions, poor taste, and lack of restaurant cleanliness.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
The food served was bland and lacked expected flavor.
Business reply on Google
That’s not the experience we want for you. Let us know how we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
Kitchen closed before the posted closing time
Business reply on Google
We didn’t get it right this time, and we’d love the chance to fix that. Please visit here: https://guestrelations.crackerbarrel.com/s/contactsupport
poor food quality and preparation at Cracker Barrel
Business reply on Google
This wasn’t the experience we wanted for you. Please give us the chance to fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
Server provided burnt food and poor service quality.
Business reply on Google
We hate to see this and want to check into it. Send us a message here: https://guestrelations.crackerbarrel.com/s/contactsupport
delivery instructions were ignored and staff provided no assistance
Business reply on Google
We hear you and want to follow up. Share more with us here: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff ignored customers and failed to provide service in cold conditions.
Business reply on Google
This is not what we want to hear. How can we make it right? Please tell us here: https://guestrelations.crackerbarrel.com/s/contactsupport
Waitress was rude and the food was too salty to eat.
Business reply on Google
We’re so sorry. We’d like to know more – so we can make it right. Please visit: https://guestrelations.crackerbarrel.com/s/contactsupport
Call center provided inaccurate menu information and food arrived cold.
Business reply on Google
Let us fix this. Please visit this link and provide a bit more information to help us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Staff ignored customer and served undercooked food.
Business reply on Google
We take this very seriously and are profoundly sorry for this experience, Kimberly. Can you please email us some additional information at guestservices@crackerbarrel.com? Please use "Google review" as your subject line and email us this review. Please also include a phone number, email address, store location, as well as any additional information you’d like to share with us.
Cold food, hair in meal, and poor staff responsiveness.
Long wait times and poor food quality for curbside pickup order.
Poor food quality and excessive noise levels in the restaurant.
Business reply on Google
We're sorry to hear about the poor experience, David. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
Server failed to check on customer and manager dismissed the complaint.