Cracker Barrel Old Country Store
🍽️ Restaurants · Tulsa
total experiences
replied on google
Most reported issues
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Experiences
Staff handled a store policy regarding unpaid merchandise in an awkward manner.
Business reply on Google
Hi, Boomer. We’re so sorry for this disappointing experience. Please let us know more about this visit here, so we can correct it: https://guestrelations.crackerbarrel.com/s/contactsupport
The Campfire Beef meal was of poor quality.
Business reply on Google
We’re so disappointed to hear about this, Stephanie. Please contact us here so we can make it up to you: https://guestrelations.crackerbarrel.com/s/contactsupport
Server provided rude service and failed to correct a food order.
Business reply on Google
We hate that this happened. Let us know more so we can fix it for you: https://guestrelations.crackerbarrel.com/s/contactsupport
The hashbrowns were undercooked and the egg order was incorrect.
Business reply on Google
We let you down, and that’s not okay. Please share more details with us here so we can fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
waitstaff failed to attend to the table for twenty minutes
Business reply on Google
This wasn’t the experience we wanted for you. Please give us the chance to fix it: https://guestrelations.crackerbarrel.com/s/contactsupport
Poor food quality and small portion sizes caused family illness.
Excessive wait time for food and lack of management support
incomplete order, poorly cooked food, and unresponsive customer service
Business reply on Google
Sorry to hear this happened. If you could send us an email at guestservices@crackerbarrel.com with your details, store location, and case #2332461, we'd be happy to follow up.
Repeated errors with drink orders and delays in food service.
Business reply on Google
This isn’t up to our standards. Please visit this link so we can make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
Hostess was rude and staff failed to provide service to customers.
Business reply on Google
We hate to hear this. Let us know how we can turn it around for you: https://guestrelations.crackerbarrel.com/s/contactsupport
undercooked meat and melted plastic served in food
Business reply on Google
Yikes – this isn’t the experience we want for you. Let us make it right: https://guestrelations.crackerbarrel.com/s/contactsupport
The food was bland and service was inattentive and disorganized.
Business reply on Google
This experience missed the mark. Please give us a chance to make it better: https://guestrelations.crackerbarrel.com/s/contactsupport
Slow service, poor food quality, and lack of restaurant cleanliness.
Business reply on Google
This experience missed the mark. Please give us a chance to make it better: https://guestrelations.crackerbarrel.com/s/contactsupport
Food was overcooked and salty with a rejected promotional discount.
Business reply on Google
We appreciate the feedback and want to make this right. Please reach out here: https://guestrelations.crackerbarrel.com/s/contactsupport
Multiple incorrect food orders and poor staff service provided.
Inattentive server and poor quality food served at the restaurant.
Business reply on Google
Hi Maggie. Our service should be delightful, we're sorry this wasn't. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
The food was bland and two orders were incorrect.
Business reply on Google
We're sorry to hear about the poor experience. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.
Incorrect order items and undercooked food provided by the restaurant.
Business reply on Google
Hi, David. We take this very seriously. Can you please email us some additional information at customercare@crackerbarrel.com? Please use your review username as your subject line, and include a phone number, email address, store location, as well as any additional information you’d like to share with us.
The roast beef portion was mostly fat and sides were cold.
Business reply on Google
Sorry to hear about the poor experience. Can you please send your complete review, including any additional information you think would be relevant, to: https://guestrelations.crackerbarrel.com/s/contactsupport so we can look into this issue? Or, to speak to Guest Relations, please call us at 800-333-9566, 8am – 5pm CT, M-F.