Cricket Wireless Authorized Retailer
📡 Internet & Cable · Billings
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
customer support is unreachable by phone
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Staff locked the store before the posted closing time.
Business reply on Google
We thank you for sharing your feedback with us. We are sorry to hear of your recent experience. Please feel free to reach out to us via X @cricketsupport or on Facebook at m.me/cricketwireless where we can assist you further.
Customer experienced rude service from a staff member at the office.
Business reply on Google
We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.
Customer unable to modify account or reach phone support.
Business reply on Google
We understand how frustrated you may feel, and this is not the type of experience that Cricket Wireless wants you to have. We assure you that Cricket is committed to enhancing our customers' experience, and we want to change this around for you. Please contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) so that we can assist you further. We will be waiting to hear back from you.
Staff at the Billings Heights location provide poor customer service
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport). Thank you for taking the time to leave your review.
Store staff are frequently rude and unfriendly during customer interactions.
Business reply on Google
Thank you for sharing your feedback with us, Jessica. We assure you that Cricket is committed to enhancing our customers' experience. Feel free to contact our Support Team on Facebook (m.me/cricketwireless) or X (@cricketsupport) if you need additional assistance.
Staff was unhelpful and dismissed the customer's payment app issue.
Business reply on Google
We are sorry to hear you had a poor experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you did not receive smile-worthy service. Feel free to contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.
Defective phone hardware and long wait times at the store.
Business reply on Google
We're sorry to hear you had a poor experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Feel free to contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.
Store policy requires manufacturer returns for defective merchandise
Business reply on Google
We would like to look into this issue further for you. Please reach out to our support team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) with the details of your issue.
The sales representative charged the customer twice for a hotspot service.
Business reply on Google
Thanks for taking the time to leave your feedback! We hope we can give you a 5 star experience next time!
The customer alleges dishonest business practices by the provider.
Business reply on Google
We are sorry to hear about your recent experience. Please let us know what our team can improve on to earn a 5 star.
Staff ignored customers to engage in unprofessional and discriminatory conversation.