Cricket Wireless Authorized Retailer
📡 Internet & Cable · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
Customer charged fee for inactive number and poor network coverage.
Business reply on Google
Gracias por compartir sus comentarios con nosotros. Le aseguramos que Cricket se compromete a mejorar la experiencia de nuestros clientes, y esperamos poder obtener una calificación de 5 estrellas en el futuro.
Staff attempted to overcharge for activation and account integration fees.
Business reply on Google
Hi Win. Thank you for sharing your feedback with us. We are sorry to hear about you are experiencing service issues. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) or contact one of our customer CARE specialists at 1-800-CRICKET (1-800-274-2538) or chat.
Store charged excessive fees and refused to offer advertised monthly plans.
Business reply on Google
We strive to provide excellent customer service and are saddened to hear it did not happen during your visit. If you need additional assistance, please reach out to our Support Team on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport). Thank you for taking the time to leave your review.
Store representative attempted to overcharge for device and plan fees.
Business reply on Google
Oh no! We are sorry to see that we only received a 1 star rating. We are sorry to hear about your poor experience. Our goal is to work harder to provide a better experience on your next visit.
Customer was sold counterfeit Apple AirPods and denied a refund.
Business reply on Google
We are sorry to hear about your poor experiences at this store. We will be sure to share this information with our store leadership team. Our goal is to continue to work with our staff to provide a better experience on your next visit. Thank you for sharing your feedback with us.
Employees are allegedly posting fake positive reviews for the business.
Business reply on Google
We're very sorry to hear you had a poor experience at our Authorized Retail location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Contact Cricket Support on Facebook (m.me/cricketwireless) or Twitter (@cricketsupport) if you need additional assistance.
customer overcharged by four dollars when paying with cash
Business reply on Google
We hate to see a negative experience. If you still need help please reach out to our support team on Facebook (m.me/cricketwireless) or twitter (@cricketsupport) with the details of your issue.
staff exhibited discriminatory behavior toward non-English speaking customers
Business reply on Google
We're very sorry to hear you had a poor experience at our Authorized Retailer location Joseph. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. We value all of customers here at Cricket. Feel free to contact Cricket Support on Twitter @cricketsupport or on Facebook at m.me/cricketwireless if you need additional assistance.
Staff incorrectly changed the customer's phone number to another person's account.
Business reply on Google
JACK we apologize for the experience you had at our local store. Your feedback will help us to improve your experience in the future.
employees displayed poor attitude and lack of customer service